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**We help the world run better**
**We help the world run better**
**PURPOSE AND OBJECTIVES**
The Global Finance Shared Services (GFSS) belong to one of the main pillars of the Global Finance & Administration board area of SAP, the Global Finance Infrastructure. The Global Finance Shared Services environment allows SAP to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
Within GFSS, the O2I CSS team is responsible for supporting the processes for the administration of Cloud Subscription, Software License and Support contracts and invoices starting with the receipt of signed contracts.
**What will be your key responsibilities?**
- Support administration of SAP License Cloud and Maintenance Software contracts mainly for Mexico & North regions (Colombia, Costa Rica, Puerto Rico, Panama & Barbados)
- Processing new sales contracts, processing them in SAP systems and ensure our customers can access and download software
- Manage the billing cycle for all our new business
- Handle internal/external customers’ queries within stipulate SLAs
- Review sales opportunities to verify contracts and quotes, ensuring they are accurate and complete
- Assist Cash Collections team in resolving complex billing issues and dispute cases
- Participate in monthly close processes and quarter end close processes
- Collaborate closely and cross-functionally with other teams and departments - Commercial Finance, CFO, Contracting, Sales Teams, etc.
- Own strategic projects and initiatives that improve team functionality and efficiency
- Contact for external and internal auditors
**In the role, you will**:
- Contribute to the success of the team and its development
- Learn E2E a very interesting process of Cloud, License and Maintenance Software contracts handling
- Gain knowledge and skills that can help you boost your career development
**What can you expect from us?**
- Engaging corporate culture
- Job security and stability that only large, multinational corporations can offer
- Various internal development opportunities - from soft skills to your future career path
**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Upper-intermediate written and spoken English.
- Customer service mindset & business acumen.
- Ability to work under pressure.
- Good communication skills.
- Capacity to develop collaborative work relationships within the team and with stakeholders.
- Analytical thinking.
- Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 377664 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
**We build breakthroughs together**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 384695 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
