Procure to Pay Services Support Intern
hace 2 días
The **Procure to Pay Services Support Intern**, reporting to the PTP Services Support Team Lead, provides support to requesters and vendors in case of PTP related questions, ensuring correct and daily execution of key responsibilities in PTP helpdesk.
**You will**:
- Analyze queries and aim for end to end query resolution in line with service levels and Customer satisfaction
- Take ownership and Coordinate issue resolution across streams if required
- Monitor and follow-up on parked queries in case of escalation
- Inform the user after final resolution
- Provide guidance to internal employees for all systems (SAP; SRM, Service management tool)
- Support users in workflows and approvals
- Support PO follow up
- Handle payment notifications (ie manage failure notification deliveries)
**You?**
**Your professional profile requires**:
- Bachelor’s degree in progress in related areas.
- Ability to read, write and communicate in English in a business setting. Portuguese knowledge is a plus.
- Advanced knowledge of MS Office.
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