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IT Support Engineer

hace 3 semanas

Buenos Aires, Argentina Sterlington, PLLC A tiempo completo

**Position Title**: IT Support Engineer (Weekends only)

**Contract**:2 days/20hrs per week, Independent Contractor

**Location**:**Remote

**Working hours**:Weekends only (20hrs per week). Core coverage 11am-5pm US EST hours.

**Our Firm**:
Sterlington is an international law firm that combines legal and commercial excellence with modern ways of practicing. Our high-caliber partners work on complex business matters with a tailored approach to client service and a focus on financial flexibility and innovation.

We are the ultimate law firm for private clients, private capital, senior executives, founders, HNWIs and family offices, as well as related businesses, in both corporate and litigation matters. We take a commercial and wholistic approach to the legal and business needs of our clients.

**The Role**:
As a remote working Firm, we work across many jurisdictions, including US, UK and Europe - therefore, knowledge and/or experience of working within diverse, high-performance teams, across multiple time zones is valued.

**Responsibilities**:

- Maintaining and managing the Firm's Virtual Desktop Infrastructure (VDI) and Mobile Device Management (MDM).
- Familiarity with Microsoft Azure and AWS infrastructure.
- Manage MS365 administration, set up, configuration, password changes etc.
- Monitor Infrastructure and perform regular health-checks.
- Coordinating with external vendors for any additional platform support.
- Application support performing Time Entry records administration on the LPM platform.
- Client and Matter onboarding and management on behalf of billable team members
- Documentation and reporting monitoring system performance and report any issues to IT engineers.
- Compile data and generate reports on operational activities using system-generated and other information
- Maintain and Manage IT Reports & Dashboards.
- New User/Partner Onboarding and support.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams.
- Any other duties as dictated by business requirements or CTO.

**Experience**:

- Strong experience with IT End-User Support/Helpdesk & System Administration.
- Good English language skills to communicate and resolve issues with US/UK colleagues.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent will be a plus.

**Sterlington is a full-service law firm that combines legal and commercial excellence with modern ways of practicing.**

**This position is not currently open to recruiting agency submissions.