Insurance Team Lead

hace 7 días

Buenos Aires, Argentina WellTel Virtual Care A tiempo completo

**Who are we?**

**Welltel**is a privately owned, rapidly growing telehealth company operating in New York. We have a profound dedication to nurturing our patients, embodying a commitment to compassionate healthcare. We offer a double dose of care, delivering virtual healthcare services with a personalized touch.

**Why join us?**

We are guided by a steadfast mission to provide comprehensive and culturally sensitive care to every individual we serve. We care not just about our patients but also about our employees. As a rapidly growing company, there is always a scope to elevate your career with us

**What are we looking for?**

The primary focus of the Insurance Team Lead will be to ensure that all insurance policies and claims are processed accurately and efficiently. The role of an Insurance Team Lead is crucial in managing and overseeing the operations of an insurance department. This includes supervising a team, ensuring compliance with regulations, resolving customer issues, and driving efficiency and productivity.

**Key Responsibilities**:

- Manage and supervise a team of insurance agents and support staff, guiding and developing their skills to ensure high-quality service delivery.
- Oversee the day-to-day operations of the insurance department, ensuring work is completed accurately and within established timelines.
- Develop and implement departmental policies, procedures, and workflows to enhance efficiency and streamline operations.
- Ensure compliance with industry regulations, company policies, and ethical practices, while handling insurance claims and policy issuance.
- Monitor and review insurance claims to ensure prompt and accurate settlement, resolving any disputes or issues that arise.
- Collaborate with other departments and stakeholders to integrate insurance processes and requirements into the overall business operations.
- Stay updated on industry trends, emerging technologies, and changes in regulations to provide guidance and ensure compliance.
- Create and maintain reports, metrics, and performance indicators to assess departmental performance and identify areas for improvement.
- Handle escalated customer inquiries or complaints, providing excellent customer service and ensuring prompt resolution.
- Ensure the highest level of customer service and facilitate all actions necessary including research and follow up to positively satisfy customer needs. This includes building and forging strong relationships with field partners and internal customers.
- Ensure team members are trained and fully competent in all the required functions and company-approved technologies and tools to effectively assist, support and resolve all customer inquiries.
- Provide leadership, coaching, and mentoring to the staff to develop their competencies and position them for success.
- Support a positive, motivating work environment that values the people and encourages participation, creativity, learning and accountability.

**Key Qualifications**
- Bachelor's degree in business, finance, or a related field.
- Proven experience in the insurance industry, with at least 3-5 years of experience in insurance claims, policy issuance, or underwriting.
- Minimum 2+ years in a supervisory or leadership role within an insurance department required.
- Excellent knowledge of insurance principles, policies, and practices.
- Proficient in insurance claims processing and policy issuance.
- Familiarity with insurance software and tools, such as policy management systems and claims processing platforms.
- Solid understanding of industry regulations and compliance requirements.
- Customer-focused mindset with a commitment to providing excellent service.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Strong understanding of insurance regulations, compliance, and ethical practices.

**Key Skills**
- Excellent verbal and written communication skills, with the ability to effectively communicate complex information to different stakeholders.
- Exceptional interpersonal skills, with the ability to build relationships with internal and external stakeholders.
- Professional demeanor and a strong commitment to maintaining confidentiality.
- Well-developed problem solving, analytical and decision-making skills, including the ability to analyze situations, diagnose problems, develop and implement solutions, often within narrow timeframes, e.g. preventing complaints from escalating further and turning potentially damaging caller situations into positive caller experiences. Further includes being able to facilitate creative problem solving with others. Also includes being a forward thinker.
- Exceptional organizational and time management skills, with the ability to prioritize and meet deadlines.

Pay: $5,318.15 - $8,509.04 per hour

Expected hours: 40 per week

Application Question(s):

- Do you have experience working as a VA in a US based company?

**Experience**:

- Insurance Claims: 3 years (prefer

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