Customer Care Supervisor

hace 2 semanas

Buenos Aires, Argentina Boston Scientific Corporation A tiempo completo

**Work mode**:Hybrid**Onsite Location(s)**:Buenos Aires, C, AR**Additional Locations**: N/A**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.**About the role**

The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department.

**Key Responsibilities**
- Lead the customer care team and billing team (it is important that you have led teams) 2.
- Monthly billing closing and key accounts management
- Management of area indicators (delivery lead time, % of returns over sales, among others).
- Management of consignment inventories in hospitals.
- Costumer centricity, and customer satisfaction tools.
- Constant relationships with internal and external customers.
- Develop optimization and automation tools (e.g. RFID).
- Handling of archives, files, and commercial and regulatory documentation.
- Management of continuous improvement projects

**Required Qualifications**
- Graduated in Administration, Engineering, and Logistics.
- Experience in supply/ logistics. (at least 5 years)
- Advanced English
- Experience in a similar position (at least 5 years)

**Preferred Qualifications**
- Effective communication
- Time management
- Interpersonal relationship management
- Team management

**Requisition ID**:583517- **Job Segment**:Relationship Manager, Law, Manager, Engineer, Customer Service, Legal, Management, Engineering

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