Quality Control Administrator

**About Televerde**

**Job Purpose**

**Essential Functions and Responsibilities**
- Review and fully understand deliverable criteria and campaign specific requirements
- Confirm deliverable is qualified and approve, defer, or requalify
- Provide feedback to Campaign Manager and Supervisor regarding deliverable quality, when applicable
- Assist in the onboarding and training of new Quality Control Administrators
- Participates in regular calibration sessions
- Maintain and update Quality Control process documents and portal
- Complete monitoring form for each deliverable validated
- Conduct audits on deliverables processed, as requested
- Collaborate with the MTC team to review and improve campaign playbooks
- Work alongside the Client Success team to ensure that deferred deliverables are processed in a timely manner while efficiently evaluated

**Knowledge, Skills, and Abilities**
- Demonstrated ability to be proactive and work autonomously
- Comprehensive understanding of communication compliance requirements related to privacy and data protection laws.
- Excellent Communication Skills
- Ability to build strong relationships, gain credibility, and partner with clients, business leaders, and peers.
- Thorough understanding of defining outcomes, meeting and exceeding deadlines, and expectations.

**Qualifications**
- Minimum of one (1) year of Marketing experience, with emphasis on demand generation and sales
- Proficient with Microsoft Office (O365) Applications
- High School Diploma, required. Associates Degree, preferably.
- Experience with accessing and using campaign playbooks
- Minimum of one (1) year of Customer Service experience
- Minimum of one (1) year with Televerde

**Work Environment/Physical Demands**

Essential physical requirements of this job include:

- Ability to move wrists, hands, and/or fingers in a repetitive motion.
- Ability to continuously stand, walk, reach, kneel, bend, stoop, push/pull, and sit.
- Ability to lift up to 25 pounds occasionally.
- Communicating effectively with employees, vendors, and clients.
- Continuously working at a desk and computer.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if needed._

**About Televerde**

**Job Purpose**

**Essential Functions and Responsibilities**
- Review and fully understand deliverable criteria and campaign specific requirements
- Confirm deliverable is qualified and approve, defer, or requalify
- Provide feedback to Campaign Manager and Supervisor regarding deliverable quality, when applicable
- Assist in the onboarding and training of new Quality Control Administrators
- Participates in regular calibration sessions
- Maintain and update Quality Control process documents and portal
- Complete monitoring form for each deliverable validated
- Conduct audits on deliverables processed, as requested
- Collaborate with the MTC team to review and improve campaign playbooks
- Work alongside the Client Success team to ensure that deferred deliverables are processed in a timely manner while efficiently evaluated

**Knowledge, Skills, and Abilities**
- Demonstrated ability to be proactive and work autonomously
- Comprehensive understanding of communication compliance requirements related to privacy and data protection laws.
- Excellent Communication Skills
- Ability to build strong relationships, gain credibility, and partner with clients, business leaders, and peers.
- Thorough understanding of defining outcomes, meeting and exceeding deadlines, and expectations.

**Qualifications**
- Minimum of one (1) year of Marketing experience, with emphasis on demand generation and sales
- Proficient with Microsoft Office (O365) Applications
- High School Diploma, required. Associates Degree, preferably.
- Experience with accessing and using campaign playbooks
- Minimum of one (1) year of Customer Service experience
- Minimum of one (1) year with Televerde

**Work Environment/Physical Demands**

Essential physical requirements of this job include:

- Ability to move wrists, hands, and/or fingers in a repetitive motion.
- Ability to continuously stand, walk, reach, kneel, bend, stoop, push/pull, and sit.
- Ability to lift up to 25 pounds occasionally.
- Communicating effectively with employees, vendors, and clients.
- Continuously working at a desk and computer.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions if needed._

**About Televerde**

**Job Purpose**

**Essential Functions and Responsibilities**
- Review and fully understand deliverable criteria and campaign specific requirements
- Confirm deliverable