Operations & Vendor Management Analyst (Ai Startup - Remote Latam)

hace 1 semana

Córdoba, Argentina Roverpass A tiempo completo

**Operations & Support Analyst**:
**About the Company**:
Our client is a t fast-growing **AI-powered software startup** supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.

We’re scaling fast and need a highly organized **Operations & Support Analyst** to keep our daily operations running smoothly.

This role requires someone **detail-oriented, reliable, structured, and strong in vendor coordination**. If you’ve handled **vendor assessment**, operational tasks, and support workflows before, you’ll thrive here.

**About the Role**:
This is a hybrid Operations + Support position where you will:

- Manage client support tickets

- Coordinate internal operations

- Conduct **vendor assessment and vendor communications**

- Maintain documentation

- Support logistics, scheduling, and cross-team workflows

You’ll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential.

**Key Responsibilities**:
**Client Support & Ticket Management**:

- Manage incoming support tickets and provide timely, professional responses

- Escalate issues to technical or product teams

- Track recurring issues, update FAQs, and identify automation opportunities

**Operational Support & Coordination**:

- Execute recurring operational tasks with accuracy

- Assist with scheduling, documentation, and internal workflows

- Maintain Notion/Google Docs for internal processes

- Ensure cross-team alignment and timely follow-up

**Vendor Management (MUST-HAVE)**:

- Conduct **vendor assessment and comparison**

- Support vendor onboarding and documentation

- Communicate with vendors regarding deliverables, timelines, and expectations

- Maintain a vendor database and structured tracking system

**Qualifications**:
**Experience**:

- **1-3 years in operations, support, logistics coordination, or vendor management**

- Demonstrated experience in **vendor assessment** (**non-negotiable**)

- Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus

- Strong English (written & spoken)

- Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn

**Skills**:

- Highly organized, structured, and reliable

- Excellent communication across multiple teams

- Ability to manage simultaneous tasks and deadlines

- Proficiency in Google Workspace, Notion, Slack, Excel/Sheets

**Personal Attributes**:

- Detail-oriented with strong follow-through

- Curious and comfortable in fast-paced environments

- Proactive problem-solver

- Comfortable working independently with supervision when needed

**What We Offer**:

- USD $1,000-$1,400/month (contractor)

- Monday-Friday LATAM schedule

- Local holidays + paid time off

- 100% remote

- A growing AI startup with strong career growth paths

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