Back Office Team Leader

hace 2 semanas

Buenos Aires, Argentina Kaizen Gaming A tiempo completo

**We are Kaizen Gaming**

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?

**Let's start with the role**

The Backoffice Team Leader is an experienced Customer Service professional with proven experience in managing teams. This role reports to the Backoffice Manager/Backoffice Supervisor and is responsible for building, leading and coaching a team of Backoffice Agents - ensuring high efficiency, excellent service delivery, and the achievement of Kaizen's strategic and performance objectives.

** As a Backoffice Team Leader, you will**_:_**

- Assist in defining recruitment needs and actively participate in the hiring process, providing input to select the best talent aligned with business objectives.
- Coach, mentor and supervise a team of Backoffice Agents, fostering a culture of high performance.
- Provide teams with the necessary resources, tools, and processes to perform their roles effectively.
- Delegate tasks and remove obstacles to ensure successful execution, holding everyone accountable and ensuring clarity around roles, responsibilities, and reporting lines.
- Train and signs off new staff within the allocated timeframes.
- Set clear expectations and goals for the team and link goals and KPIs to overall business strategy.
- Monitor and review Backoffice performance with a focus on departmental KPIs (CSAT, TCSAT etc.)
- Conduct performance reviews for all direct reports providing regular feedback to support development and performance improvement.
- Act as an escalation point in case of emergencies or critical issues involving the Backoffice team.
- Anticipate potential problems, identify the root causes and make sound decisions to resolve them.
- Develop flexible plans to adapt to changing priorities and anticipated high workloads.
- Monitor market trends and competitors activity and initiatives.
- Work closely with other operational teams (CRM, Client Services, Trading etc.) to assist them with regulated procedures and ongoing operational duties.

**What you'll bring**:

- Relevant experience in leading a team in a call center or backoffice environment;
- Ability to manage teams remotely;
- Fluency in English (both verbal and written).

**Kaizen Gaming Perks**

- A buddy will support you with your onboarding;
- Competitive pay and bonus scheme;- ️ Private health insurance;- Developmental 360° feedback framework;

- Unlimited access to Udemy & continuous training;
- Monthly meal allowance;
- Hybrid way of working; ‍‍‍
- Family Support.

LI-Hybrid

LI-NG1

**Recruitment Privacy Notice**

Regarding the data you share with us, you may find and read our recruitment privacy notice here.

  • Back Office Producción de Seguros | Soporte Comercial

    hace 4 semanas

    Buenos Aires, Argentina Back Office A tiempo completo

    Una empresa del sector seguros busca un/a Back Office para unirse a su equipo en Buenos Aires. El candidato ideal tendrá al menos un año de experiencia en la producción de seguros y será responsable de la gestión de pólizas, actualizaciones en sistemas y soporte al equipo comercial. Se valorará el manejo de Excel y una buena comunicación. La...

  • Back Office – Área Producción

    hace 4 semanas

    Buenos Aires, Argentina Back Office A tiempo completo

    Ubicación Zona: Barrancas de Belgrano, Belgrano. Residencia CABA. Resumen de la Vacante En Gestión Continua SA, buscamos un/a Back Office para el área de Producción, clave en la gestión de pólizas y soporte al equipo comercial. Responsabilidades Gestionar altas, renovaciones y modificaciones de pólizas (foco Integral de Consorcio y Ramos...

  • Back Office Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Kaizen Gaming A tiempo completo

    Let's start with the roleThe Backoffice Team Leader is an experienced Customer Service professional with proven experience in managing teams. This role reports to the Backoffice Manager/Backoffice Supervisor  and is responsible for building, leading and coaching a team of Backoffice Agents - ensuring high efficiency, excellent service delivery, and the...

  • Back Office Team Leader

    hace 1 semana

    Buenos Aires, Argentina Kaizen Gaming Group A tiempo completo

    Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting‑edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2,700 Kaizeners, from 40+ nationalities spreading...

  • Back Office Team Leader

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Kaizen Gaming A tiempo completo

    We are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...

  • Back Office Leader

    hace 6 días

    Capital Federal, Buenos Aires, Argentina IOL invertironline A tiempo completo

    ¡IOLer se busca! En IOL InvertirOnline queremos brindar acceso a todas las personas al mundo de las inversiones y proteger sus ahorros.Para lograrlo, estaremos sumando un Back Office Leader. El principal objetivo de este rol es asegurar la correcta gestión y operación de las actividades que se llevan a cabo en la IOL InvertirOnline, contribuyendo al...

  • Corporate Treasury Back Office, Team Lead

    hace 3 días

    Buenos Aires, Argentina Manage Resources A tiempo completo

    Corporate Treasury Back Office Team Lead Globant We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect. Right now we are looking for a Corporate Treasury Back Office Team Lead to join our team...

  • Team Leader de Back Office

    hace 3 días

    Buenos Aires, Argentina VERISURE ARGENTINA MONITOREO DE ALA A tiempo completo

    ¡Hagamos Match para Potenciarnos! 🚀 Nuestro equipo continúa creciendo y vos poder formar parte. Buscamos una persona dinámica, proactiva y que esté lista para los desafíos que tiene el equipo de Contact Center , Dirección de Marketing. Te invitamos a formar parte de una compañía multinacional líder en el sector de Sistemas de Seguridad, cuyo...

  • Global Treasury Back Office Lead: Team, Processes

    hace 3 días

    Buenos Aires, Argentina Manage Resources A tiempo completo

    A technology services company in Buenos Aires is seeking a Corporate Treasury Back Office Team Lead. In this role, you will supervise a multinational team, manage relationships with banks, and lead compliance efforts. Candidates should have over 5 years in corporate treasury and be adept with tools like SAP and Kyriba. A Master's in Finance is preferred,...

  • Administrativo de Back Office

    hace 1 semana

    Buenos Aires, Argentina Prosegur A tiempo completo

    **Prosegur **es un referente global del sector de la seguridad privada. A través de sus cinco líneas de negocio —**Prosegur Seguridad, Prosegur Cash, Prosegur Alarms, Cipher y Prosegur AVOS**— proporciona a empresas, hogares y comercios, una seguridad de confianza basada en las soluciones más avanzadas del mercado. Con presencia en los cinco...