Customer Support Agent
hace 2 semanas
Requirements
- Computer literacy;
- Able to identify ways of solving the problem and present the solution in a verbal and written manner;
- Strong interpersonal skills;
- High level of professionalism;
- Attention to detail and punctuality;
- Windows with a minimum of 8Gb RAM Memory or Apple Mac not older than 2015 year.
- Stable internet connection;
- Own workplace.
Responsibility
- Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
- Identify customers’ needs to achieve customer satisfaction;
- Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.
**Benefits**:
- Working for a dynamically growing company;
- Challenging but exciting tasks with our own product;
- Trainee period is provided;
- Competitive salary;
- Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off)
- Remote work.
**Job Type**: Contract
Contract length: 12 months
COVID-19 considerations:
Remote work
Application Question(s):
- What would be your salary expectations (in USD) ?
- How much RAM memory does your laptop or computer have?
**Experience**:
- Customer Support: 1 year (preferred)
**Language**:
- English (required)
- Spanish (required)
- Portuguese (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
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