Senior Associate, Fig Client Services

**About the Role**:
**Grade Level (for internal use)**: 08

**About the Role**:
**The Team**:
We’re a global team that is responsible for supporting and training our diverse clients on the Financial Institutions Group (FIG) solutions available on S&P Global Market Intelligence by holding investigative conversations & driving product usage and revenue. Being present in the US, Philippines, India, Pakistan and United Kingdom makes it a truly global team. Members of the team get to learn in-depth industry knowledge, produce research and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Content & Industry Research etc.)
**Work schedule (Time shift)**: 11am-8pm or 12pm-9pm ART Average of 1-2 weekends in a calendar year depending on the business need. Weekends shifts will be staggered getting 2 consecutive weekdays off.

**Responsibilities and Impact**:
Our relentless pursuit of excellence results in deep relationships with clients and helping them get the most out of our business intelligence tools. Your regular day would require you to answer client queries and being an advocate while showcasing your vast knowledge of our tools, data and the industries we cover.

Guide clients on Market Intelligence tools to drive usage and product experience.

The associate will become an industry specialist and act as a resource for colleagues and clients across the globe.

Over time the associate will take on additional responsibilities including (but not limited to) leading weekly trainings and hosting/recording client training sessions

**What We’re Looking For**:
**Basic Required Qualifications**:
This is an entry level position at a fortune 500 company operating in the business intelligence space. The associate will field client concerns, diagnose issues and provide solutions. You will work across different divisions of the company providing you great insight into how S&P Global provides our clients with a world class product. We’re looking for an associate to join our team of tech-savvy, client-focused professionals who support our solutions for FIG users.
Bachelor/Undergraduate Degree, preferably in Finance, Accounting or related fields.
English proficiency written and oral.
Excellent verbal and written communication
Strong problem-solving skills.
Willingness to help clients.
Attention to detail.
Proficient with Microsoft suite of products (Excel, Word, Power point)
Ability to multitask and work with mínimal supervision.

**Additional Preferred Qualifications**:
Additional relevant qualifications such as CFA, ACCA, PMP
Salesforce and/or CXC experience.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing ed