Client Services Associate
hace 3 días
About the Role The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention. Reporting line : Client Services Team Leader Location: Remote Responsibilities Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIs Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach Liaise with internal teams to find solutions to more complex inquiries Navigate inquiries to the relevant departments when necessary Maintain a sound knowledge of our product and industry Maintain a positive image of our company Contribute towards various side projects and tasks such as FAQ upkeep and internal documentation Regularly communicate feedback and suggestions with your line manager Qualifications Financial markets and industry knowledge Previous experience in a brokerage/investment company Fluency in written and spoken English at a professional level Strong client-focus service skills Understanding of basic technical principles Excellent communication skills, both written and verbal Strong organizational skills and attention to detail Comfortable working in a fast-paced environment Ability to multitask effectively Comfortable with working shifts Previous experience with tools like Intercom, Atlassian. We Offer* Competitive salary & performance-based bonus programs Corporate benefits (choose your preferred options) Truly inspiring culture, pleasant and informal work environment Ongoing education & training programs Opportunity to network and connect in the Corporate Events Global career opportunities *Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work. A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors. #J-18808-Ljbffr
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Client Services Associate
hace 1 semana
Buenos Aires, Buenos Aires C.F., Argentina EXT A tiempo completoCompany & CultureEXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a...
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Sr Associate, Client Services-2
hace 6 días
Buenos Aires, Argentina S&P Global A tiempo completo**About the Role**: **Grade Level (for internal use)**: 07 **The Team**: The associate will be part of a dynamic team, responsible for all onboarding, data research, and processing functions on the Loan Operations Team which primarily supports ClearPar users and their system functionality needs. **Responsibilities and Impact**: In this position, you will...
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Digital Client Services Support
hace 5 días
Buenos Aires, Argentina JPMorgan Chase A tiempo completo**The Role** We are looking for Modern Client Service / Client Experience Associate with exceptional client service capabilities in a Level 1 Digital Channels Helpdesk ecosystem. This role has 3 broad characteristics: 1) Client Service, 2) L1 Technical Troubleshooting, and 3) Markets Operations / Trade Lifecycle domain knowledge and capabilities. In this...
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Remote Client Success Associate
hace 3 días
Buenos Aires, Argentina EXANTE A tiempo completoA leading financial services company is looking for a Client Service Associate to provide exceptional support to clients in a remote role. You'll handle inquiries through various channels, ensuring a high standard of customer service. The ideal candidate will have strong client-focus service skills, fluency in English, and knowledge of the financial markets....
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Markets Transition Associate: Seamless Client Onboarding
hace 4 semanas
Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completoA leading global financial services firm is looking for a Market Transition Associate in Buenos Aires. This role entails managing client onboarding, establishing relationships with senior-level contacts, and ensuring smooth trading transitions. Ideal candidates will have at least three years in a client-facing role within financial services, strong...
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Associate, Services Quoting
hace 3 semanas
Buenos Aires, Argentina Ciena Corporation A tiempo completoThey gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are...
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Markets Onboarding Lead – Client Services
hace 1 semana
Buenos Aires, Argentina JPMorganChase A tiempo completoA leading global financial services firm in Buenos Aires is seeking a Market Transition Associate to lead client onboarding. In this role, you will build relationships with clients and internal teams, ensuring a seamless onboarding experience. Ideal candidates should have at least three years of experience in a client-facing role, excellent communication...
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Associate Managing Consultant, Advisors Client
hace 2 semanas
Buenos Aires, Argentina Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
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Deal Support Specialist
hace 1 semana
Buenos Aires, Argentina Techunting A tiempo completoDeal Support Specialist - Supervising Associate - Ey Global Delivery Services The opportunity EY Global Delivery Services (GDS) consists of various service delivery centers from which Client Service and Enablement Services teams operate to deliver strategic support to EY member firms. GDS spans all geographies, practices, services lines, sectors and...
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Associate Managing Consultant, Advisors Client
hace 2 semanas
Buenos Aires, Argentina Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
