Salesforce Administrator

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

- PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
- Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you're seeking a place to achieve your goals and dreams with fairness and integrity, then we'd love to hear from you.

**About the Role**:
**Key Responsibilities**:

- Serve as the primary administrator for the Salesforce platform, including user setup, permissions, roles, and profiles.
- Collaborate with stakeholders to understand business needs and translate them into Salesforce solutions.
- Design, implement, and maintain scalable workflows, process builders, validation rules, and customizations.
- Manage integrations with third-party systems, ensuring seamless data flow and process efficiency.
- Monitor system performance, troubleshoot issues, and implement solutions to maintain system stability.
- Conduct regular audits to ensure data integrity and adherence to compliance standards.
- Provide training and support to users, promoting best practices and adoption.
- Stay updated on Salesforce releases, features, and best practices to recommend system enhancements.
- Lead and support Salesforce-related projects, including migrations, upgrades, and implementations.

**Qualifications**:

- Experience: 5+ years as a Salesforce Administrator or related role.
- Certifications: Salesforce Certified Administrator required; Advanced Administrator or other Salesforce certifications preferred.
- Expertise in Salesforce configuration (custom objects, fields, page layouts, workflows, and process automation).
- Proficiency in data management tools such as Data Loader and Salesforce Reports/Dashboards.
- Familiarity with integration tools (e.g., MuleSoft, Zapier, or APIs).
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to prioritize and manage multiple tasks in a dynamic environment.

**Preferred Experience**:

- Experience with Sales Cloud, Service Cloud, and/or other Salesforce modules.
- Knowledge of CPQ, Marketing Cloud, or other advanced Salesforce tools.
- Familiarity with Territory Management and forecasting processes.

**Why work for Launchpad?**:

- 100% remote
- People first culture
- Excellent compensation in US Dollars
- Hardware setup for working from home
- Work with global teams and prominent brands based in North America, Europe, and Asia
- Training allowances
- Personal time off (PTO) for vacations, study leave, personal time, etc.
- ...and more

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you're seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story Contact us today.