Technical Support- Argentina

hace 1 semana

Buenos Aires, Argentina GSB A tiempo completo

Important company requests ING. IN TECHNICAL SUPPORT

**Key Responsibilities and Accountabilities**
- Provide support for any IT related issue as directed by management.
- Perform daily checks on DC equipment and report them to the management.
- Provide weekly reports to management for all issues at assigned sites.
- Take ownership of incidents & service request and professionally manage them through to resolution.
- Ensure all incidents, issues and changes are recorded by users through the service desk.
- Manage incidents, Service request and changes through Service Now (service desk tool)
- Provide hands on support for other IT teams, i.e., Networks, Security, Server Admin and Telephony as required.
- Proactively manage assigned sites and suggest improvements and innovation.
- Undertake other tasks as assigned by management.
- Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends).
- Flexibility in traveling across the time zone when required.

**Technology Skills**
- Desktop support 1st and 2nd line support
- Microsoft 7/10/11 OS installation and reimaging
- Microsoft Office 2016 - Office 365 support
- Microsoft Outlook configuration, troubleshooting, housekeeping, and administration.
- Network troubleshooting, IP, DHCP, DNS 1st and 2nd line.
- MDM support
- Printer troubleshooting and management.
- Remote access though Citrix and Cisco VPN.
- Projector and audio-visual maintenance and support.

**Soft skills**
- Team player and proactive approach to share any risk with the management.
- Excellent communication skills Local and English (basic), written and oral
- Ability to deal professionally with users, customers, and suppliers.
- Ability to communicate technical information to non-technical users
- Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
- Understanding of ITIL
- **Advanced English**

**BENEFITS**

Location: Buenos Aries -Dr. Ramón Carrillo 388, C1295 DF, Argentina.

**Salary**: 1,000 USD

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