Customer Service Specialist
hace 5 días
About the Team: Client Value Enhancement is dedicated to helping our clients meet their growth objectives and, in turn, growing Frost & Sullivan. We strive to develop and maintain a one-to-one relationship with our clients. Through pro-active interaction with the client, we are always available to answer any questions they may have, as well as identify additional client needs and challenges. We strive to increase satisfaction through Service Calls & Client Councils, thereby increasing clients frequency of use. Overview: The CVE team is dedicated to helping our clients meet their growth objectives and, in turn, growing Frost & Sullivan. We strive to develop and maintain a one-to-one relationship with our clients. Through pro-active interaction with the client, we are always available to answer any questions they may have, as well as identify additional client needs and challenges. We strive to increase satisfaction through Service Calls & Client Councils, thereby increasing clients’ frequency of use. CVE team works closely with Global 1000 companies and emerging businesses across six continents. **Responsibilities**: - Ensure that our clients receive maximum value from their investment in Frost & Sullivan services. - Communicate Client Satisfaction/Dissatisfaction to all concerned parties. - Bring subscription renewal rates to 100% - Provide our clients with a proactive interaction that is unmatched in our industry. - Uncover additional needs and provide qualified leads to the sales force. - Serve as a Frost & Sullivan knowledge base for all clients. - CVE's focus is on renewal of our Growth Opportunity Analysis (research) subscriptions. Qualifications: - 0 -4 Years of Experience. - Excellent written and oral communication skills - Fluency in English is mandatory. - Proficient in Microsoft Office - Word and Excel. - Well organized, detail - oriented. - Strong initiative and can work independently with remote supervision. - Adherence to high quality standards. What will make you succeed at Frost & Sullivan?: You need to be - Wildly curious and entrepreneurial. - Committed to customer success. - A self-starter invested in your future. - A persuasive communicator. - Deeply Analytical. - Excited about Disruptive Trends. **Benefits**: - Annual base salary plus variable compensation plan. - Monday-Friday 9am-6pm (flexible work schedule options available). - Healthy Snacks. - Healthcare Insurance OSDE 210. - Discounts & Benefits platform. - Meal Vouchers. Why **Frost & Sullivan** is important to your **career enhancement**: - Learn to leverages visionary innovation to address the global challenges of collapse, disruption, and transformation. - Enhance your skills to discover growth opportunities and be part of a team, that for more than 50 years, has been developing high impact growth strategies for emerging business and for the global 1000. - You will be part of a winning, global team that fosters team work and an Olympic spirit while enhancing your communication and people skills. - Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe. - Have a definitive career trajectory with numerous growth opportunities and career paths available to you. - Be part of a "best in class" global team that strives for excellence in work and social engagements. **_ LI-LR_
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