Client Support Operational

Hey there
We're Fever, the world's leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

**Join Onebox - Where Innovation Meets Entertainment**:
**Onebox**, a company within the **Fever Group**, is a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue..

Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.

If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.

**Your Mission**:
We are looking for a B2B SaaS Client Success Technical to join our Business department, reporting directly to our COO.

You will take ownership of client accounts, guiding customers through every stage of their journey with Onebox. We are looking for someone with a helpdesk mindset and a passion for delivering outstanding service.

You'll be the first line of contact for client-related technical requests and platform troubleshooting. Working hand-in-hand with Client Success, Sales, and Tech, you'll help ensure clients get fast, effective, and proactive assistance at every step.

**About the role**:

- Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
- Manage daily client requests, from incident resolution to platform configuration and data exports
- Provide onboarding, training, and ongoing support to help clients get the most out of Onebox
- Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
- Support on-site operations during live events when needed
- Play a key role in driving customer satisfaction and identifying opportunities for improvement

**About you**:

- Experience in customer support, ideally in a SaaS environment
- Confident troubleshooting technical issues with a hands-on mindset
- Fluent in English and Spanish (written and spoken)
- Tech-savvy, detail-oriented, and focused on client experience
- Comfortable working cross-functionally with internal teams
- Valid driver's license for occasional on-site support
- Bonus: knowledge of networks, ticketing platforms, or event tech

**Your benefits & perks**:

- Have a real impact on the company's growth and evolution
- Great work environment with a young, international team of talented people to work with
- 40% Discount on all events on Fever
- Health and life insurance
- Possibility of remote working from home

Thank you for considering joining Fever. We cannot wait to learn more about you

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.