Customer Service Representative

hace 1 semana

Buenos Aires, Argentina GlobalBlue_IT A tiempo completo

Main duties and responsibilities- Communication with customers in written and via phone with defined SLA (response time) and quality standards- Keeping records of customer´s interaction and contacts- Researching required information using internal systems and resources- Communication and coordination with CS Team members, internal departments, and GB offices- Following-up in customer inquiries not immediately resolved- Identifying and escalating priority issues- Recommending process improvements- Duties and responsibilities can be changed after arrangement

Principal accountability- Providing customers with correct and complete information- Ensuring maintaining of KPIs and SLAs- Ensuring the contact logging software is correctly used to allow reports and analysis- Maintaining internal rules

Reporting and collaboration- Reporting to Customer Service Team Leader- Member of the local Customer Service Team- Collaboration with internal departments and GB offices

Key competencies- Secondary education degree or University degree (Bc/MA)- Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)- Fluent knowledge of Spanish and Portuguese languages (upper-intermediate, both written and spoken)- PC literate with experience with MS Office- Good communication skills

Preferable skills and competencies- Previous experience in Customer Service is an advantage (international environment is a significant advantage)- Customer oriented- Attention to detail and accuracy- Enjoys a fast paced, ever changing environment- Team player- Good analytical skills, focused on problem solving- Ability to handle stress- Multi-tasking- Experience with Salesforce

Education and qualifications

Secondary education degree or University degree (Bc/MA)

Experience

Previous experience in Customer Service is an advantage, but not a must. Position is suitable also for fresh graduates.

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