Customer Transfer Sr Associate

**JOB DESCRIPTION**
J.P. Morgan Asset & Wealth Management is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

The Customer Transfer team is responsible of the transfer of assets to and from the client´s accounts, based on instructions provided by Financial Advisors and counter broker institutions. The team´s interaction with the client is through Financial Advisors, or SDI Team for all transfers submitted by Client on Digital Platform.

The Department is organized into nine functions: (1) ACAT Receive, (2) ACAT Delivery, (3) Non-ACAT Receive, (4) Non-ACAT Delivery, (5) Direct Registration Service (“DRS”), (6) Mutual Fund Transfers Receives, (7) Mutual Fund Transfers Deliveries, and (8) Fail Reversals.

The main volume for the team’s workload is represented by ACAT (Automated Customer Account Transfers) which are basically transfers that go via system, and require analysts reviewing transfer forms provided by Financial Advisors or SDI Team to make sure they are in good order before they´re being processed. Non ACAT transfers are manually processed and apart from reviewing forms, a follow up process is implemented in order to ensure transfer gets complete.

The Customer Transfers Team is constantly searching and working on improvements and growth, such as automations or implementing industry changes in order to provide the customer a better experience. Every team member has the opportunity to suggest or participate in any ongoing project for innovation or automation.

The main aim is for every member to get an end to end knowledge of all the processes and functions performed in the department. In order to achieve this, cross training is implemented in a monthly basis, giving the team resiliency tools for back up.

As a Sr Associate in the Transfer team your main tasks will be overseeing day-to-day operations, being responsible for helping to set local team goals, delegating tasks, monitoring team performance, reporting on metrics, motivating team members, and creating an environment of inclusion and diversity of ideas. The role requires a willingness to take on a challenging and complex suite of processes, as well as an ability to learn quickly in a high volume, constantly evolving environment.

**Responsibilities**:

- Operational support for trade corrections in Managed Accounts, Brokerage Accounts, Self-Directed Accounts, and all associated asset classes: Equity, Mutual Fund, and Fixed Income
- Provide analytical and logical thinking to understand and analyze complex business processes, identifying risks and defining possible solutions
- Be on the lookout for automation opportunities
- Develop relationships across all levels of the firm and work on project teams with multiple work streams in a changing environment
- Ensure written processes and procedures are followed in order to achieve desired business results
- Work on various projects related to Middle Office, Trade Corrections, and Operations
- Coordinate with various areas of Operations, Middle Office, Finance, IT, Risk, Compliance, and Senior Management on trade corrections, business requirements, procedures and processes
- Process review and optimization

**Skill Development/required skills**
- People manager experience is required.
- Written and oral English skills
- Client/customer focus.
- Ability to prioritize workload from different sources.
- Able to deal with deadlines to meet the daily cut offs.
- Able to quickly adapt to different scenarios as per the internal client requirements, industry changes and procedures
- Problem solving. Able to identify potential issues and find solutions to escalations that may arise.
- Team player, within Transfers space and with other teams that work alongside with Transfers.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin,