Associate Customer Service Supervisor

hace 7 días

Buenos Aires, Argentina Ecolab Inc. A tiempo completo

The primary focus of this position is to provide support, training, and work direction to team members. The Associate Customer Service Supervisor - **Team Leader** - monitors the team and individual performance and reviews areas that need improvement.

**What’s in it For You**:

- The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

**What You Will Do**:

- Supports supervisor in helping manage day-today activities of Customer Service Group
- Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team
- Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams
- Creates and maintains scheduled and Key performance indicators for the Customer Service Groups
- Troubleshoots systems when issues arise
- Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to
- Provide training and support for new and existing employees
- Demonstrates knowledge of complex scenarios related to the order-to-cash process
- Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries

**Minimum Qualifications**:

- Associate’s, Bachelor’s, or higher education degree completed or in process
- 3-5 years customer service or business-related experience required
- 1-3 years of people leadership experience
- Strong analytical skills
- Experience with Microsoft Office Suite software (Excel, Word, and Outlook)
- Excellent problem solving, investigation and troubleshooting skills
- Ability to work independently in a fast-paced environment
- No Immigration Sponsorship Available

**Preferred Qualifications**:

- Bachelor’s degree
- 3-5 years Ecolab experience, preferably with customer service
- SAP experience
- Must be able to work successfully in a highly structured environment
- Strong oral and written communication skills
- Ability to interact professionally with others in a multi-division environment
- Critical attention to detail and highly dependable
- Ability to prioritize workflow while utilizing strong time management skills
- Ability to handle multiple tasks at once
- Ability to exercise good judgment in decision making

**Our Commitment to a Culture of Inclusion & Belonging**
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

  • Associate Customer Service Supervisor

    hace 7 días

    ARG - Provincia de Buenos Aires - Buenos Aires, Argentina Ecolab A tiempo completo

     The primary focus of this position is to provide support, training, and work direction to team members.  The Associate Customer Service Supervisor – Team Leader -  monitors the team and individual performance and reviews areas that need improvement.  What's in it For You: ·       The opportunity to take on some of the world's most...

  • Customer Service Team Leader

    hace 2 semanas

    Buenos Aires, Argentina Ecolab A tiempo completo

    The **Associate Customer Service Supervisor or Team Leader** will manage daily Customer Service operations with the primary focus on providing support, training, and work direction to team members. The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement. **What’s in it For You**: -...

  • Full-Time Customer Service Supervisor

    hace 4 horas

    Buenos Aires, Buenos Aires C.F., Argentina Kohl's A tiempo completo

    Role Specific InformationJob DescriptionAbout the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and...

  • Customer Service Associate

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

    Join Ecolab's Customer Service team inBuenos Aires,and become part of a dynamic team that loves their work and enjoys each other. As a respectedCustomer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive...

  • Customer Service Associate

    hace 4 días

    Buenos Aires, Argentina Ecolab A tiempo completo

    Join Ecolab’s call center in **,** and become part of a dynamic team that loves their work and enjoys each other. As a respected **Customer Service Agent**, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater...

  • Lead Customer Service Agent Ii

    hace 1 semana

    Buenos Aires, Argentina Ecolab Inc. A tiempo completo

    The primary objective of the **Lead Customer Service Agent II**is to maintain a high level of customer satisfaction through proactive communication and problem resolution. This advanced position will be trained on multiple functions as needed for coverage, workload balancing purposes, and issue resolution. Provide great customer experience and First Call...

  • Customer Service Associate

    hace 5 días

    Buenos Aires, Buenos Aires C.F., Argentina Ecolab A tiempo completo

    Join Ecolab's Customer Service team in Buenos Aires, and become part of a dynamic team that loves their work and enjoys each other. As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab's products. As a team, we strive to exceed our objectives to help drive...

  • Sr Customer Service Manager

    hace 2 semanas

    Buenos Aires, Argentina Ecolab A tiempo completo

    **Your Responsibilities**: - Manages multiple countries or divisions/sales groups of Global Customer Service. - Responsible for managing six or more processes with knowledge of two systems. - Ensures that customers receive the best sales service possible. - Oversees and directs customer service operations to ensure that customer claims and complaints are...

  • International Customer Service Representative

    hace 7 días

    Buenos Aires, Argentina AmerisourceBergen A tiempo completo

    - What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: - To be fully collaborating. - To calculate transit-times. - To raise jobs in World Courier system and edit them if need arises. - To select routings by deciding on a single or combination of transportation-types (airplane, car, train). - To handle pre-advised shipments/ok to send process. - To...

  • Customer Service Manager

    hace 2 semanas

    Buenos Aires, Argentina Equus A tiempo completo

    At Ecolab, we take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food and healthy environments. The primary focus of the Customer Service Manager is to oversee the Customer Service group to ensure customers are set‑up and maintained with high quality, efficiency and with adherence to global standards. The...