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Fraud Monitoring Analyst
hace 3 semanas
We are looking for a proactive** Fraud Monitoring Analyst** to join our team, focusing on maintaining the security of our technical and commercial processes.
This role requires assessing customer claims, identifying suspicious activities, and recommending improvements to protect the company's operations.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
**Responsibilities**
- Monitor real-time traffic consumption to pinpoint and address irregularities
- Analyze alerts from monitoring tools to uncover fraudulent activities
- Collaborate with teams across the organization to align fraud prevention strategies
- Keep detailed records for all analyzed cases to ensure documentation accuracy
- Review large datasets to extract patterns and insights related to potential fraud
- Create technical reports to support anti-fraud strategies
- Assist the anti-fraud team and contribute to risk management processes
- Examine critical transactions such as payments, purchases, and e-commerce activity to flag irregularities
- Compare internal database entries for consistency and validation
- Evaluate customer claims tied to services provided in various markets
- Provide clear findings on whether investigated cases are legitimate or fraudulent
- Identify emerging fraud patterns and propose countermeasures to prevent similar risks
- Document case investigations thoroughly to maintain traceability
**Requirements**:
- Fields of study such as Engineering, Systems Analysis, Economics, or Administration
- 2+ years of experience in data analysis or fraud monitoring
- Proficiency in using Microsoft Office suite
- Skills in SQL (basic to intermediate level required) and Excel (intermediate, including pivot tables)
- Understanding of Stealth System and SAP CRM Empresas (desirable but not essential)
- Background in analyzing customer claims and managing fraud-related cases
- Familiarity with Claro's commercial processes, claims handling, and associated tools
**Nice to have**
- Knowledge of AI concepts and their ethical implications
- Expertise in conducting advanced data analysis
- Competency in identifying fraud trends within commercial and risk environments
**We offer**
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
- Medicina Prepaga (It covers the collaborator and direct family group).
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
- Discounts card.
- English Training (English lessons, twice per week).
- Training Program (Access to multiple customized training plans according to the needs of each role within the company).
- Marriage bonus (The company doubles the allowance established by law that ANSES offers).
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
- External Agreements and Discounts.
- Vacations: 14 calendar days a year
