Commercial Writer, UX

**Description**

**JOB SUMMARY**

The Commercial Writer, User Experience (UX) & Tech-Enabled Instructional Design, serves in a content development role in support of Incentive Compensation Staff and User education. This individual is responsible for implementing solutions designed by the IC Process team. They serve as the writer on project teams, interacting with the Learning Strategist and the client. They work collaboratively with the assigned Process Manager to assess client needs and align on the approach, then create deliverables accordingly. They may also be tasked with executing/facilitating training or train-the-trainer sessions. This role also supports the team by vetting new software platforms and technology-enabled solutions from a user experience and use case perspective, to include creating supporting content, storyboards, and presentations for internal and external teams of findings and/or proposed solutions. This role directly supports the corporate strategic theme of Tech-Enabled Solutions with an always-on innovation mindset.

This may be a remote or office-based position.

**JOB RESPONSIBILITIES (duties may include, but are not limited to the following)**

Writing Responsibilities
- Collaborates with Incentive Compensation team to validate needs and the proposed solution.
- Collaborates with Incentive Compensation team to create outlines/strawmen/design documents for assigned deliverables.
- Collaborates with the Incentive Compensation team to execute project strategies and build intuitive learning experiences.
- Works with an accountable Learning Strategist on projects or assumes the accountable Learning Strategist role for UX/Tech projects to develop assigned deliverables in alignment with project budget
- Applies Learning Strategy, user experience, and instructional design principles to optimize writing approaches for assigned deliverables (e.g., eModule transcripts, presentations, workshops, tools, job aids)
- Uses best practices for writing, taking into account existing Learning Strategy intellectual property that can be leveraged, what aligns with the budget for the project, and what is most effective for business needs.
- Adjusts writing styles, language, and tone for different types of deliverables (e.g., training communications, evaluations, post-training surveys such as Kirkpatrick, assessment methods and other associated deliverables).
- Develops documentation for relevant training logístical and preparation support, including scheduling assistance, printing guides, and facilities requirements.
- As needed, assists in developing Incentive Compensation intellectual property.
- As needed, assists in developing and maintaining role-specific training programs/curricula.
- The ability to communicate clearly and effectively is critical to this role.

**Cross-Functional Responsibilities**
- Self-oversees UX/technical writing projects as assumes the Learning Strategist role as needed
- Acts as a partner and supports collaboration with the Syneos Health Incentive Compensation System team, Deployment Solutions teams, and other key internal stakeholders.
- Collaborates with all project team members, including in user research, the development of content, usability testing, and solving of any project challenges.
- Guides work with interactive and general design theory, paying special attention to the clarity and intuitiveness of content language and graphics to align with adult learning principles and best practices of UX and LXD.
- Combines strategic thinking, analytical and communication skills, to explain technical concepts or processes in a simple way to both internal teams and external clients.
- Writes best-practice guidance, samples, and technical concept guides.
- Creates supporting documentation, RASCI/RASI process maps, and templated or redacted content to guide duplicable and scalable development of tech-enabled solutions.
- Uses technology and information architecture to maintain, as well as update a database of Incentive Compensation intellectual property.

**Business Development Responsibilities**
- Participates in discovery sessions with IC team, to uncover requirements, challenges, and identify business opportunities.
- Creates content and presentation materials/demonstrations to assist in the development of value-based presentations (e.g., for client demos, technical assessments, etc.,) based on business needs and IC-proposed solutions.
- Researches and provides recommendations to IC team for new solutions to expand capabilities and support corporate strategic theme of Tech-Enabled Solutions and an always-on innovation environment.

**QUALIFICATION REQUIREMENTS**

Experience

Required:

- Minimum 5 years of experience in training
- Minimum 5 years of experience in UX and/or technical writing for tech-enabled training
- Minimum 5 years of experience with short, medium, and long-form copywriting

Preferred:

- Minimum 2 years of experience doing research and supporting strat