Client Support Specialist

hace 5 días

Buenos Aires, Argentina Baker McKenzie A tiempo completo

The Client Support Specialist will help manage client relationships from a finance operations perspective involving coordination of new assignments, matter opening, pricing, matter management, billing, collections, and reporting; provide comprehensive and commercially focused Quote-to-Cash (Q2C) support as well as ensure that effective matter management practices are in place and being followed.

**Responsibilities**:

- Serve as the primary point of contact for a portfolio of clients for Partners, client managers, project managers, and others to coordinate assignments, budgeting, billing, collections, and reporting for Key Clients
- Support the matter intake process by providing and reviewing data as needed for new engagements
- Coordinate the implementation and maintenance of financial terms (e.g., pricing arrangements) with the relevant internal teams and client contacts
- Coordinate the review and approval of Outside Client Guidelines and similar financial terms
- Support client reporting requests as needed (recurring or ad hoc)
- Ensure that issues are being resolved timely and by the right teams within the global Baker McKenzie network of offices and shared service centers (e.g. rates, budgets, e-billing, billing, etc.)
- Interact and coordinate with other teams as needed, including Business Development, Procurement, E-billing, Pricing, and Project Management for up-stream and down-stream activities related to finance operations
- Manage client and Partner expectations concerning Standard Operating Procedures (SOP) as defined by the Global Process Owners and work within already established and agreed parameters
- Work with colleagues to develop new best practices and identify new efficiencies through a culture of continuous improvement

**Skills and Experience**:

- Bachelor's Degree
- Strong experience in Financial Management, Accounting, or Business
- Some billing experience, preferably within a professional services environment would be advantageous
- Proven ability to confidently influence, interact and consult with senior leaders regarding finance processes, guidelines, and compliances
- Demonstrated expertise in operational efficiency and financial accounting
- Flexibility to work a reasonable shifting schedule is required
- Strong project management and systemic thinking skills
- Working proficiency in using MS Office and other productivity tools
- Fluency in English (verbal and written)
- Ability to diagnose and solve problems quickly with positive energy, forward-thinking, and high ethical standards
- Excellent interpersonal and communication skills with the ability to deal effectively at all levels throughout an international firm

  • Client Support Specialist

    hace 1 semana

    Buenos Aires, Argentina Sagan A tiempo completo

    **Client Support Specialist** **Location**:Remote (EST) **Work Schedule**:Monday - Friday, 08:00 AM - 05:00 PM EST **About Us**:Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic...

  • Client Support Specialist

    hace 5 días

    Buenos Aires, Argentina Delivery Hero A tiempo completo

    Client Support Specialist Location: Remote (EST) Work Schedule: Monday - Friday, 08:00 AM - 05:00 PM EST About Us: Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic organization committed to...

  • Client Travel Support Specialist

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Destiny&Co Travel Agency A tiempo completo

    As a Client Travel Support Specialist, you will support clients throughout their travel journey—from planning to return—by managing questions, updates, and ongoing assistance.AtDestiny&Co., we focus on creating organized and meaningful travel experiences.Key ResponsibilitiesServe as a primary point of contact for travelers.Assist with trip changes and...

  • Network Support Specialist

    hace 5 días

    Buenos Aires, Argentina SupportYourApp A tiempo completo

    Tekskills Inc Job Title: Network Support EngineerLocation: Buenos Aires, Argentina (Onsite)Duration:12+ MonthsJD:VC/NetcoolAdmin work, Monitoring /alerting. Chat and Phone Support, DCO escalationsJob Type: Contract Network Support Trilok Software Solution Job Title: Network SupportLocation: Buenos Aires, Argentina (Onsite)Duration:12+...

  • Ats Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Syneos Health Clinical A tiempo completo

    Desktop Support Specialist We are hiring an experienced Desktop Support Specialist to help us keep growing. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting... Customer Support Specialist with German and English We are a...

  • Hybrid Client Success Specialist – Onboarding

    hace 2 semanas

    Buenos Aires, Argentina Brainlabs A tiempo completo

    A global market intelligence company in Buenos Aires is seeking a Specialist in Client Services to provide first-class customer support. You will collaborate with various business functions to ensure clients understand and utilize the Counterparty Manager product suite effectively. The ideal candidate has a Bachelor's degree and experience with Microsoft...

  • Customer Support Specialist

    hace 4 semanas

    Buenos Aires, Argentina Techunting A tiempo completo

    Customer Support Specialist Patrianna Overview Key Responsibilities: Customer Interaction: Provide accurate information about products and services. Resolve issues and answer queries swiftly and professionally. Record Management: Maintain and update customer records and interaction logs accurately, ensuring all... $ 1.400 Whippy is leading the way in...

  • Support Specialist

    hace 2 semanas

    Buenos Aires, Argentina Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Support Specialist

    hace 1 semana

    Buenos Aires, Argentina GBS Group A tiempo completo

    Job Overview We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. Responsibilities Assist clients with product inquiries,...

  • Health Claims Specialist: Fast-Paced Client Support

    hace 2 semanas

    Buenos Aires, Argentina JPMorganChase A tiempo completo

    A leading health platform company is seeking a Claims Specialist in Buenos Aires to provide exceptional customer service and support within a dynamic office environment. This role requires a high school diploma and proficiency in Microsoft Office tools, with exceptional interpersonal skills. Candidates will handle client needs efficiently while adhering to...