Database Support Engineer

hace 7 días

Buenos Aires, Argentina Timescale A tiempo completo

Timescale is a remote-first organization; this is a full-time position with a location in **India, Costa Rica, or Argentina** **to ensure we have full coverage for the team. English proficiency is required.

**This is a permanent weekday role with 5-day, 8-hour, Monday - Friday shifts covering Eastern or Central North American time zones.**

**What You Will Do**:

- Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
- Manage support cases from beginning to end.
- Develop and maintain close relationships with our customers to help them be successful.
- Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.

**What You Need**:

- Bachelor's degree in computer science, information systems, or equivalent experience.
- Relational DB experience at scale: administration, data modeling, query optimization
- Experience with relational databases (PostgreSQL a strong plus)
- Experience as a technical support professional with external customers.
- Strong aptitude to understand and learn new software products.
- Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

**Other Things that Will Help**:

- Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
- Experience with Relational databases, NoSQL databases, and data modeling tools.
- Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
- A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.
- The approved salary range for this position is $45,000 - $50,000 USD._

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