Product Support Engineer
hace 2 días
It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
Corporate Overview
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People.
The Role and the Team
We’re looking for an experienced Product Support Engineer with troubleshooting and problem-solving skills to join our team. You will be working with a variety of customers and play a critical role in the day-to-day support of these customers.
The Support Engineer is capable of troubleshooting and resolving the most difficult and complicated issues. This position works closely with the Pre/Post Sales and R&D departments. The Support Engineer is required to provide clear and concise communication with all forms of clients and internal peers.
Your day-to-day- Work regularly with Product, Engineering, PS, TAM and CSM teams- Responsible for advanced troubleshooting of Illusive products and services- Work with the customer to troubleshoot and resolve complex issues, replicate customer environments and product problems as needed- Document issues and collaborate with R&D when needed to provide solutions- Act as Subject Matter Expert in Illusive technological areas to support team members- Develop and review content for knowledge sharing for both internal purposes and customer facing platforms
What you bring to the team- Preferable BA degree in Computer Science, Computer Engineering, or equivalent practical experience-
- Fluent English- Strong knowledge of Relational & non-relational databases and SQL- Strong knowledge of Windows environments: windows servers, event logs, GPO - MUST- Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDE- Knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.- Strong analytical abilities to quickly resolve process/technical problems, evaluate alternative approaches and recommend the most efficient and effective solutions- Knowledge in cyber - lateral movement, cyber-attacks - Big Advantage- Familiarity with deployment tools - SCCM, Intune, Tanium - Advantage- Familiarity with PAM solutions (e.g., CyberArk) - Advantage- Excellent communication skills- People person and team player- Self-learner and independent executor- Ability to think “out-of-the-box” and develop creative solutions to address clients’ requirements
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
LI-JR1
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_
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