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Customer Support Specialist
hace 2 semanas
**Customer support specialist - AI Assisted**
**Location: Remote. US Time zone**
**The Role**
**We’re looking for a reliable and detail oriented Customer Support Agent to help manage**
**support tickets for a variety of eCommerce brands. You’ll be using AI powered**
**platforms to review, refine and approve suggested responses before sending them to**
**customers. Most tickets involve order update, return, product questions and shipping issues.**
**Why This Role is Exciting**
**This is more than a support role, it’s a chance to build in-demand AI skills. You’ll learn how to**
**work hands-on with AI tools, understand where automation excels and where humans are**
**essential, and help shape the future of hybrid AI + human customer experience. The skills you**
**gain here will put you at the forefront of one of the fastest-changing areas in tech.**
**Responsibilities**
- **Review and approve AI generated responses before resolving customer issues**
- **Edit or write replies as needed to ensure accuracy and brand tone**
- **Flag edge cases or trends for internal escalations**
- **Handle 100-200 tickets per day depending on volume & complexity**
- **Work within platforms like Shopify & other e-commerce integrated tools**
**Requirements**:
- **2-3 years of experience in customer support (eCommerce preferred)**
- **Excellent written English and attention to detail**
- **Reflexive use of AI tools and learning new systems**
- **Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and**
**richpanel**:
