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Customer Experience

hace 2 semanas

Buenos Aires, Argentina Global Guard Insurance, Inc. A tiempo completo

Are you a flexible and customer-oriented individual, and possess a friendly, client-first attitude?

**DOES THIS LOOK LIKE YOU?**
- **Empathetic Listener**: Understands and responds to customer needs with genuine concern and care.
- **Problem Solver**: Proactively addresses and resolves issues, ensuring customer satisfaction.
- **Detail-Oriented**: Pays attention to details to provide accurate and thorough assistance.
- **Continuous Learner**: Always seeks to improve and update skills to better serve customers.

**ATTENTION JOB SEEKERS**
- **PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE**:

- **CONTRACTORS ARE PAID WEEKLY | $4 HOURLY BASE RATE**:

- **RECOGNITION AND REWARD: WE ACKNOWLEDGE DILIGENCE AND HARD WORK THROUGH PERFORMANCE-BASED INCREASES FOR CONSISTENT GOOD PERFORMANCE**

**RESPONSIBILITIES**:

- Handle incoming and outgoing calls, and assistance regarding coverage issues, customer complaints, and general inquiries.
- Introduce products via outbound calls by addressing customer needs, communicating value, and building trust with prospective and existing clients.
- Provide recommendations to customers regarding new insurance policies, changes to existing policies and the claims process.
- Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.
- Identify opportunities to upsell products and go the extra mile to enhance customer interactions.
- Maintain detailed records of calls and capture valuable information.

**REQUIREMENTS**
- Personal work equipment: Desktop computer with a camera or a laptop computer with WINDOWS Operating System (OS) and MS Office.
- USB noise-canceling headphones.
- Internet speed of at least 50 Mbps, with backup power and internet.
- Willing to work Pacific Standard Time
- Can start immediately