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Account Manager
hace 2 semanas
**Location**: Remote**:
**Job Type**: Full-Time
**Working Hours**: 9 am - 5 pm EST
**Compensation**: starting at $1,300 - $1,400/month
**Start Date**: Immediate
**Reports To**: Head of Client Success
**Account Manager: Elevate Client Relationships and Create Impact with Atlas Assistants**:
**Who We Are: A Community of Excellence and Empowerment**
At **Atlas Assistants**, we go beyond providing services — we empower clients and team members alike to reach their full potential.
Our mission is twofold:
- To simplify our clients’ lives by connecting them with world-class executive assistants, enabling them to focus on strategic growth and personal fulfillment.
- To foster a thriving environment where our team can grow professionally, deliver excellence, and make a lasting impact.
What makes us different:
- **
Supportive Culture**: A nurturing environment where collaboration and growth are celebrated.
- ** High-Performance Mindset**: A commitment to pushing boundaries and delivering excellence every day.
- ** Growth-Oriented**: Continuous investment in professional development for our team.
- ** Diversity and Inclusion**: With over 80% of our team members identifying as women across nearly 20 countries, we are proud of our inclusive workplace.
**The Role: Your Opportunity to Shine as an Account Manager**:
Are you a proactive problem-solver who thrives on creating meaningful relationships and delivering exceptional results? As an Account Manager, you’ll be the linchpin connecting our clients, Executive Assistants, and the Atlas team. You’ll ensure seamless onboarding, build trust-based relationships, and champion the success of clients and their EAs.
This is your chance to transform complex challenges into streamlined solutions, all while growing professionally in a supportive and empowering environment.
**Your Key Responsibilities**:
**Client Relationship Management**:
- Act as the primary point of contact for clients and EAs, ensuring an exceptional onboarding experience during their first 90 days and maintaining a strong, supportive relationship throughout the client engagement.
- Lead strategic discussions, such as **Ideal Week Planning**, and** Energy Audits**, to understand and align with client goals.
- Build strong, trust-based relationships through proactive communication, empathy, and attentive problem-solving.
- Regularly gather and act on client feedback to continuously improve the onboarding process and overall satisfaction.
**Executive Assistant Matching and Coordination**:
- Oversee the client - EA matching process and integration of EAs into client workflows, ensuring alignment with client expectations.
- Provide ongoing support and accountability for EAs during the onboarding period, ensuring they deliver exceptional results.
- Facilitate open communication between clients and EAs to address challenges and maintain seamless collaboration.
**Process Optimization and Documentation**:
- Identify opportunities for clients to optimize their schedules, prioritize tasks, and improve productivity.
- Collaborate with internal teams (Sales, Talent Acquisition, and Product) to ensure efficient and high-quality onboarding experiences.
- Maintain detailed, accurate documentation of client preferences, processes, and progress.
**Retention and Growth**:
- Monitor client satisfaction and proactively address at-risk accounts to ensure long-term success.
- Identify upsell opportunities and work with the team to expand client accounts.
- Continuously analyze data to refine strategies and enhance client success.
**What You’ll Bring**:
- **Professional Experience**: At least 2 years in a client-facing role (e.g., Customer Success, Client Onboarding, Account Management).
- Ideally, you’ve worked with 7- to 8-figure business owners and entrepreneurs based in North America.
- Staffing Agency experience is a bonus
- **Communication Excellence**: Exceptional verbal and written communication skills to build trust and synthesize complex information into actionable insights.
- ** Organizational Mastery**: Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- ** Proactive Problem-Solving**: A solutions-oriented mindset with a knack for turning challenges into opportunities.
- ** Collaborative Spirit**: Ability to work effectively with cross-functional teams while keeping client success at the forefront.
- ** Technical Skills**: Familiarity with calendar and inbox management tools and experience working in remote or start-up environments is a plus.
**Why You’ll Love Working With Us**:
- ** Fair Compensation**: Starting at $1,300-1,400/month USD, with eligibility to earn a base pay increase and uncapped performance-based bonuses upon meeting specific criteria.
- ** Remote Flexibility**: Work from anywhere with a schedule aligned to 9 am-5 pm EST.
- ** Paid Time Off**: 10 paid days off, unlimited sick leave, and 7 holidays (4 major + 3 of your choice).
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