Workforce Agent Administrator

hace 2 semanas

Buenos Aires, Argentina Assurant A tiempo completo

This job is responsible for.

Creating and maintaining agent records within various Workforce Management tools and reporting for each client and/or client groups using forecast staffing requirements and sourcing plans.
- Create and maintain Global Housing Customer Care Agent’s Employee record in eWFM Group Assignments for FTE tracking and reporting.
- Create and maintain Global Housing Customer Care Agent’s eWFM -WFO User Account and assign Security Profile and Employee Filter.
- Assign and maintain eGain’s Agent Teams, Group Teams, and Parameter Sets.
- Update eWFM Trial Schedule Manager to track assigned and unassigned Schedules according to staffing plan.
- Process Agent Status Forms to update eWFM, eGain and other employee records to support schedule and/or employee status updates.
- Maintain eWFM Trial and Official Schedules for various Staff Groups.
- Identify and maintain compliance with any regulations, rules or agreements that affect scheduling.
- Compile agent schedule data to provide Schedule Compliance Reporting to Operations and Leaders.
- Identify needed schedules for projected hiring to assist Staffing Analysis process.
- Develop analyses that identify opportunities for changes that will improve operational efficiency, consistency of results, and/or employee satisfaction.
- Complete various reporting requests.
- Maintains confidentiality.Support the Staffing Analysis process.

**Helping People Thrive in a Connected World**

**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

**Company Overview**
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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