Agent Database Administrator

**Agent Database Administrator**

Have you got what it takes to help us realize our vision of being one of the world’s largest FinTech organizations? Do you have the capabilities to help preserve and support our global Agent enrollment process and service all functional units of Agent implementation? If so, join Western Union as an Agent Database Administrator.

**Western Union powers your pursuit.**

We are looking for someone who would be part of the International Agent Maintenance Team as an Agent Database Administrator responsible for setup new agents in company’s systems through a process that involves extensive coordination with various global functional units in Western Union.

**Role Responsibilities**
- This position’s primary responsibility is to provide support for existing agents in the company’s systems through a process that involves extensive coordination with various global functional units such as Finance, Legal, Field Operations, Systems, Treasury, etc.
- Ensures a timely and accurate system setup of new Network Agents and Commercial subscribers.
- This position will create automation and process enhancements with the assistance but not limited to MS Power Automate, Python, and any other tool that can provide connection and inside security standards.
- Creating new ways to perform the daily tasks for the team. Will consider the implementation of changes in complex and critical databases.
- Provide support on database data extraction with ODBC and/or Snowflake connections, knowledge of MS Access, MS Excel, and Power BI.
- Supports implementation/integration or phases of larger implementation/integration projects which include research, analysis, documentation, design/development, testing, problem resolution, and training.
- Responsible for the agent's full life cycle of database maintenance integrity and recoverability, including post-rollout review.
- Performs under continuous alert mode and awareness of the task’s impact.
- Relates well cross-culturally and cross-functionally in order to perform responsibilities that are dependent on external input.

**Role Requirements**
- Currently enrolled in university or bachelor’s degree programs
- Fluency in English (both written and verbal communications).
- Strong knowledge of MS Office.
- Knowledge of MS Access, MS Excel, Python and Power BI.
- Confident working with AS400, Salesforce, and Access databases.
- Open to work in a changing environment.
- Efficient, accuracy and analytical skills are critical requirements for this position.
- Problem-solving skills.
- Detail oriented, multi-tasking and able to handle difficult situations with a positive attitude.
- Ability to follow instructions, procedures, and deadlines.
- Customer centricity. Excellent customer service, people, and communication skills.
- Proactive, self-motivated and team player.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Argentina - specific benefits include:

- Extended leave for non-pregnant parents
- Birth/marriage gift
- Gyms discounts
- Universities and Language Centers discounts
- Shops and Stores discounts

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-AG1 #LI-Hybrid

Estimated Job Posting End Date:
12-01-2024