Bsc HR Team Lead

**How will you CONTRIBUTE and GROW?**:
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Air Liquide’s ambition is to lead its industry, deliver long term performance and contribute to sustainability thanks to a customer-centric transformation strategy relying on operational excellence, selective investments, open innovation and a network organization. Air Liquide has identified three major trends which represent growth opportunities, and among them digitization.
Air Liquide's Business Service Center (BSC) comprises a dedicated unit (including people, processes and technologies) that is structured as a centralized point of service focused on defined business functions. Initially the BSC will support the North America (‘NAM’) cluster and will take on support of the Latin America (‘LATAM’) cluster in a later phase.
Air Liquide's Shared Services workforce is a dedicated team of people who provide services that have previously been found in more than one part of the organization or group; thus, the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider.

The BSC HR Operations Total rewards Team Lead reports directly to the Total Rewards Supervisor. The HR BSC ops Team Lead will be responsible for Benefits and International mobility HR service support to HR BSC customers. The HR BSC operation Team Lead will manage and coordinate the distribution of work to the HR Analysts, according to incoming requests and the continuity of routine activities, to ensure the agreed service levels are maintained. The HR BSC operation Team Lead will be leading a group of HR Analysts.
**The**BSC HR Operations Total rewards Team Lead**reports directly to the Total Rewards Supervisor. The HR BSC ops Team Lead will be responsible for Benefits and International mobility HR service support to HR BSC customers. The HR BSC operation Team Lead will manage and coordinate the distribution of work to the HR Analysts, according to incoming requests and the continuity of routine activities, to ensure the agreed service levels are maintained. The HR BSC operation Team Lead will be leading a group of HR Analysts.

**Responsibilities**:

- **Manage 7 people team, providing service to 11 countries in Americas ( NAM+LATAM)**
- **Develop and implement strategies maintain a highly skilled and engaged team**
- **Create a multicultural work environment that facilitates teamwork and open communication**
- **Ensure delivery of services in accordance with our service level agreement (SLA)**
- **Create improvements and automatization related to Benefits providers to LATAM**
- **Lead, coordinate and allocate incidents and requests that require urgent attention.**
- **Review, monitor and implement processes and procedures to achieve optimal team workflow to ensure timely delivery of services.**
- **Identify trends in incidents and services requests raised for continuous improvement consideration.**
- **Act as an escalation point and provide coordination and support for the service desk team for high severity incidents.**
- **Guide, train and coach team members with daily activities and projects to ensure high quality services delivery.**
- **Exhibit customer-service mentality and works with the team in improve customer satisfaction**
- **Communicate effectively with internal and external stakeholders (customers, vendors, etc).**
- **Propose and follow-up on improvement/efficiency projects**

**__________**:
**Are you a MATCH?**:

- **Bachelor degree in Human resources management or equivalent Business school degree preferable**
- **Minimum 3 years of experience in managing Benefits operations and service delivery environment mandatory**
- **+2 years experience formally/Informally leading teams is desirable**
- **Prior experience with Workday Solutions preferable**

**Our Differences make our Performance**

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.