HR Bsc Total Rewards Supervisor

**How will you CONTRIBUTE and GROW?**: The HR BSC Supervisor will be responsible for managing a team of HR Analysts to provide the first level of HR services support to America's HR BSC’s customers. Additionally, the HR BSC Supervisor will manage and coordinate the operation to ensure timely and effective resolution of enquiries, incidents and requests according to the agreed service levels. Accountabilities & related Activities - Ensure delivery of services in accordance with agreed performance levels (KPI) and in line with legal/regulations (compliance). - Manage and monitor the implementation of our organization's Total Rewards (Compensation, Benefits and Mobility) programs and processes for the Americas hub. - Lead and coordinate the team in working closely with Total Rewards Center of Excellence to support the implementation of designed policies and guidelines, as well as being the Tier 1 contact for employees with related inquiries. - Deliver services in a timely and accurate manner according to the agreed Service Level Agreements (SLAs). - Ensure service delivery is in accordance and adhering to all compliance and audit requirements. - Lead, coordinate and allocate incidents and requests that require urgent attention. - Review, monitor and implement processes and procedures to achieve optimal team workflow to ensure timely delivery of services. - Drive improvement activities or projects to deliver service excellence and the best customer experience. - Identify trends in incidents and services requests raised for continuous improvement consideration. - Act as an escalation point and provide coordination and support for high severity incidents. - Guide, train and coach team members with daily activities and projects to ensure high quality services delivery. - Maintain good understanding of the business units in the context of Air Liquide and external market trends/pressures. - Analyze and review new service requests to determine impact and make recommendations to the management team. - Collaborate effectively with other teams to ensure an integrated approach to HR service delivery. - Communicate effectively with internal and external stakeholders (customers, vendors, etc). 2. Key Performance Indicator Management - Manage key performance indicators, proposes and follow-up on relevant action plans. - Propose and follow-up on improvement/efficiency projects. - Ensure quality and compliance practices are understood and applied. 3. Customer Satisfaction - Exhibit customer-service mentality and take personal responsibility for resolving customer service problems in a timely manner. - Ensure all communications - are answered within the agreed SLA (service level agreement) hours and provide customers with ongoing feedback until issue is resolved and corrective action has occurred. 4. Team Management - Communicate effectively with internal and external stakeholders (customers, vendors, etc). - Implement strategies to attract and maintain a highly skilled and engaged workforce. - Recruit and develop staff. - Create a multicultural work environment that facilitates teamwork and open communication. - Set performance objectives of direct reports. - Provide regular constructive, timely and specific feedback on team and individual level. - Assist employees in objective setting, performance appraisal and personal development plans. - Motivate staff through specific initiatives (e.g. agreed project work, process improvement initiatives, support to social activities). - Provide backup for other Supervisors when necessary. - Prepare training plans for the team with any corrective actions when the performance of the team is not satisfactory. - Promote and teach safety. **__________**: **Are you a MATCH?**: **Requirements**: **Education** **Bachelor degree in Human Resources management or equivalent Business school degree.** **