Customer Success Specialist
hace 1 semana
**¿Quiénes somos y qué hacemos en Real Trends?**
Nuestro propósito es brindar la mejor experiência para vender online.
Ofrecemos una plataforma para que los vendedores puedan crear su tienda online y las mejores herramientas para que escalen su negocio en Mercado Libre
Nuestros principales valores son la excelencia, el compromiso, la empatía, el team work, la transparencia y la orientación a métricas
Cuidamos mucho a nuestro equipo y a nuestra cultura. Valoramos el talento, la proactividad, la creatividad y, sobre todo, las ganas de aprender y crecer
Somos Trenders
****¿Qué hacemos en el equipo de Customer Success?**
Vamos más allá de lo esperado para que nuestros usuarios estén satisfechos. Los escuchamos a través de diversos canales, vamos a fondo para entender cuáles son sus necesidades, buscamos soluciones y dejamos todo para darle una atención personalizada. Ah Y como en todo equipo de Real Trends, medimos lo que hacemos, lo analizamos y tomamos decisiones para mejorar día a día.
**¿Qué desafíos te esperan **como Customer Success Specialist?**
- Brindar una atención de excelencia a los usuarios activos y potenciales de Real Trends
- Reconocer y resolver quejas o consultas de los usuarios con autonomía
- Cumplir con los objetivos mensuales dispuestos
- Hacer seguimiento de las conversaciones mantenidas con los usuarios
- Colaborar con las distintas áreas de la compañía para lograr la mejor experiência de usuario
**Conocimientos y habilidades que valoramos**
- Secundario completo
- Contar con experiência de 2 años en posiciones similares (comprobable)
- Experiência en rubro e-commerce o compañía de tecnología
- Buena dicción y excelente ortografía
- Orientación al cliente
- Familiaridad con sistemas CRM, preferentemente Intercom
- Orientación a resultados, proactividad, organización y team work
- Capacidad de análisis y resolución de conflictos
**Es un plus que tengas**:
- Manejo escrito y oral de portugués
**¿Qué ofrecemos?**
- Días de home office
- Horario flex
- 3 semanas de vacaciones
- Work from anywhere (6 semanas al año)
- Prepaga OSDE (grupo familiar)
- Día off por cumpleaños
- Día off por cumpleaños de hijos/as
- Presupuesto Healthy
- Capacitaciones
- Clases de portugués
- Softlanding por maternidad y paternidad
- Licencia extendida por paternidad
- Oportunidad de aprender, desarrollarte profesionalmente y generar impacto en el negocio
- Posibilidad de ser owner de proyectos
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