Senior Customer Care Analyst

Step into our world of creativity and joy

Senior Customer Care Analyst
- Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.- As a
- **Sr. Customer Care Analyst**, reporting to the Customer Care Manager, you will manage sales order process from receipt through to shipment for assigned customers and affiliates following Customer Care guidelines, being the central link between the customer, operations and sales team to ensure client's needs are met in the most efficient and cost-effective way.- This position is based in our site located in Malvinas Argentinas, Buenos Aires with a hybrid working model (4 days at the office, 1 at home)**You will**:

- Manage sales order process from receipt of order through to shipment for assigned customers and affiliates following Customer Care guidelines
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues.
- Daily communication and collaboration with customers, operations and sales
- Resolve issues and handle customer complaints internally and externally and determine corrective action
- Confirm pricing, inventory availability and provide ship date information
- Arrange transportation with forwarders or shipping/freight team, manage process for dealing with International orders including inspection and shipping documentation requirements where relevant
- Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns
- Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
- Collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
- Maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
- Provide coverage and support accounts for other team members.
- Know how to diffuse a difficult situation and get resolution with the customers
- Be a mentor to new Customer Care Representatives, and be available to train.
- Identify opportunities for improvements in customer care
- Are you someone who wants to grow and shape your own world? Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come and join us - and impact your world.**Your professional profile requires**:

- Bachelor's degree or student in Administration, Foreign Trade, Marketing or related fields.
- 4+ years of experience in similar roles
- Upper-Intermediate level of English.
- Knowledge of SAP & Associated Processes.
- Knowledge of Power BI or Tableau (not mandatory).
- Microsoft excel (can perform complex functions) expertise.
- Ability to negotiate.

**Our Benefits**:

- Health insurance coverage.
- Career Development Opportunities with access to many virtual learning sessions.
- Quality of Life program.
- Annual bonus.
- On site lunch service.
- Discounts with partners.
- #LI-Hybrid- At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
- You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
- Every essence of you enriches our world.
- Diversity drives innovation and creates closer connections with our employees, customers and partners.
- Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.