Alizent Service Expert

**How will you CONTRIBUTE and GROW?**:
World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3,6 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.

Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapour, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting,implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ; Availability & Reliability and Optimization relying on 2 main expertises : IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.

Join us to be a key part of the digitization of international companies in various industrial sectors.

Technological environment: positioning in highly innovative fields: RFID tags and barcode, on-board IT, centralized information systems in cloud, web or client / server architecture, telemetry on local units, IOT. The position offers extremely strong learning content and a variety of technologies used.

Missions/Contributions:

- Assist functionally and technically users with contractual commitments of the use of solutions
- Set up and monitor key activities of the solution within its ecosystem.
- Carry out, implement and monitor action plans aimed at continuous improvement of the service (reduction of incidents, implementation of procedures, relay / coaching at level 1... etc...)
- Ensure the review of tickets within the entity and monitor the availability rate of solutions / domain,
- Update incidents and communicate timely to the customer about progress,
- Examine the cause of incidents and establish a diagnosis
- Provide a temporary solution when a permanent solution is not possible
- Assist colleagues in their tasks
- Escalate, in a timely manner, the more complex issues to L3 support.

**__________**:
**Are you a MATCH?**:
Analyzeincidents and corrective actions

Coordinatewith teams on incidents (teamwork)

Communicate with internal teams and customer

Monitor the resolution of incidents
- University degree or college diploma (3 years after high school) in information technology or computer science.
- Knowledge and expertise on Pi OSISoft or any Historian tool
- Experience in Level 0 PLC / CLX and instruments
- Strong knowledge of SQL Server database systems
- Strong knowledge of the Windows platforms:

- Windows Server, 2012, 2016
- Windows 7, 8 and 10
- Good knowledge on network architecture
- Customer service orientation and good communications skills.
- Relevant experience in testing and integration of IT systems as well as troubleshooting and systems support activities.
- Capacity and sense of leadership and ability to work in a team.
- Good analytical skills to make business and functional analysis.
- Willingness to be on-call 24/7
- Spanish mandatory
- English mandatory

Having the following would be great asset:

- Knowledge on Windows server’s management.
- Familiar with scripting languages (PowerShell, PL/SQL and TSQL).
- Experience with the Google tools will be a plus (Gmail, Drive, Docs, Sheets, Google+)
- French oral and written
- ITIL Certified
- Experience in cloud hosting, maintenance and management

**Our Differences make our Performance
**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.