Russian / English Gaming Support Agent

hace 5 días


Buenos Aires, Argentina 5CA A tiempo completo

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase - and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love. **About you** - You speak Russian at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum) - You are located in Georgia, Kazakhstan, Lativa, or Ukraine. - You have in-depth gaming knowledge and love anything related to video games - You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop - You are a fast learner, take initiative and excel at troubleshooting - You have a dedicated quiet workspace located within your residence - (Optional) Experience in a Customer service environment is a plus. **Technical requirements** - A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally - A minimum of 8 GB RAM - Windows 11 (All editions except Windows S Mode) - A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above) - A GPU with a G3D Rating of 4806, like GTX 760, or stronger - A smartphone usable for two-factor authentication that runs at least: - Android 10.0 or newer - Apple iOS 16.0 or newer **What we offer** - The flexibility to work 100% remotely with no wasted commute time and travel costs - A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients - A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness - Innovative digital tools and comprehensive training, with access to our library of online training courses - Various learning and career development initiatives throughout the year - Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few About 5CA We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience. Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do. - As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.



  • Buenos Aires, Argentina 5CA Nederland A tiempo completo

    A leading gaming support company is looking for a Gaming Support Agent to assist players with account and technical issues. The ideal candidate will have advanced German (C1) and intermediate English (B2) language skills, a strong passion for video games, and a dedicated workspace. This remote position offers flexibility without commuting costs and is a...


  • Buenos Aires, Argentina 5CA A tiempo completo

    As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase - and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow,...


  • Buenos Aires, Argentina 5CA Nederland A tiempo completo

    Please be aware that we are only able to consider candidates from the following countries: Argentina, Bosnia, Serbia or Turkey. As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team...

  • Junior Backoffice Agent

    hace 2 semanas


    Buenos Aires, Argentina Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+...

  • Back Office Agent

    hace 1 semana


    Buenos Aires, Argentina Kaizen Gaming A tiempo completo

    **We are Kaizen Gaming** Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+...


  • Buenos Aires, Argentina Elesta A tiempo completo

    A prestigious Family Office seeks a highly discreet Remote Personal Assistant to support a UHNWI family. The role requires managing complex tasks, designing luxury travel itineraries, and providing concierge-level service. A track record in similar roles, fluency in English and Russian, along with high organizational skills are essential. This unique...


  • Buenos Aires, Argentina Financecolombia A tiempo completo

    Technical support specialist with Russian About the job Technical support specialist with Russian Leading manufacturer of car security systems that is actively expanding in the international market. We are looking for technical support specialists with excellent foreign language skills to work remotely to help our customers, partners and installers configure...

  • Russian Teacher

    hace 2 semanas


    Buenos Aires, Argentina Lingua Learn A tiempo completo

    **Company Description** Lingua Learn Franchise Group is a Virtual, Online, Training School with over 35 Franchise hubs Worldwide offering over 20 languages to public and corporate clients in various regions. The company has identified regions with significant growth potential and offers franchise agreements for virtual language schools in those...

  • Customer Support

    hace 2 semanas


    Buenos Aires, Argentina Ancient Gaming A tiempo completo

    At Ancient Gaming, we lead the way in innovation within the iGaming software industry. As pioneers, **we are constantly pushing the boundaries of what's possible**, setting new standards with engaging software and transformative experiences. Our products are designed to captivate a high-spending, forward-thinking generation eager to reshape the future of...


  • Buenos Aires, Argentina Evolution Gaming Limited A tiempo completo

    A leading online gaming company in Buenos Aires is looking for a Key Account Manager to optimize business relationships and achieve KPIs. You will work closely with internal stakeholders, manage promotional campaigns, and ensure effective client management. Ideal candidates will have 3-5 years of experience in the online B2B industry, strong commercial...