Customer Service Sr

hace 2 semanas


Buenos Aires, Argentina Techunting A tiempo completo

Description
**Requirements**:

- Assemble, train, and develop a high-performing customer service team that aligns with company goals and values.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor and analyze customer feedback and interactions to identify areas for improvement.
- Train, mentor, and support customer service representatives to maintain high-performance standards.
- Address escalated customer issues and provide effective solutions.
- Collaborate with other departments to resolve complex issues and improve product/service quality.
- Prepare and present performance reports, highlighting achievements, challenges, and recommendations.
- Stay informed about company products, services, and industry trends to offer accurate and up-to
- date information to customers.
- Foster a positive, customer-centric culture within the team.

**Qualifications**:

- Bachelor’s degree in Business Administration, Communications, or a related field (preferred.
- A minimum of 3 years of experience in customer service roles, with at least 1 year in a leadership position.
- Proven experience in assembling and managing teams.
- Exceptional verbal and written communication skills.
- Strong analytical and problem-solving skills with attention to detail. - Proficiency in customer service software and CRM systems.
- Ability to handle high-pressure situations with professionalism and composure.
- Empathy and excellent interpersonal skills to work effectively with diverse customers and team members.
- Flexibility to work evenings, weekends, or holidays as needed.
- A results-driven mindset and a passion for delivering exceptional customer experiences.

3 years


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