AR Experience Manager

Join to apply for the AR Experience Manager role at DiDi. About the Company DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America, and Africa. These include ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility, as well as auto solutions, food delivery, intra‑city freight, and financial services. DiDi provides car owners, drivers and delivery partners with flexible work and income opportunities. The company is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve transportation, environmental and employment challenges through AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future. For more information, please visit www.didiglobal.com/news. About the Team / Role If you are passionate about business, data and entrepreneurship, DiDi invites you to face the great challenges of the Spanish‑Speaking Lat Am (SSL) as an Experience Manager for Argentina. You will develop data analysis, business insights and product initiatives to improve the user’s experience while using DiDi’s ride‑hailing services. Be prepared for a hectic, fast‑paced, and challenging environment. The Safety & Quality team partners closely with local and regional stakeholders to improve how safety is experienced and perceived on the DiDi platform. As a Safety Experience Manager in Argentina, you will own Safety Experience and Perception initiatives, working closely with local Operations, Legal, External Affairs, Product, and Marketing teams. You will also contribute to selected regional projects across Lat Am (9 countries), collaborating with the SSL Safety Experience Manager to ensure alignment and scalability. In this role, you’ll be… - Owning and executing Safety Experience & Perception initiatives for Argentina, aligned with regional strategy. - Translating regional priorities into clear execution plans and measurable outcomes. - Partnering with Marketing and Communications to localize and execute safety narratives. - Working with Product teams to test, localize, and operationalize safety‑related product features. - Using data and qualitative insights to identify perception gaps and experience improvement opportunities. - Leading country‑level initiatives end‑to‑end and proactively escalating risks or insights. - Contributing to regional SSL projects by sharing learnings and best practices. We’re eager to be in touch because you have… - 5+ years of experience in Operations, Strategy, Product Operations, or Experience‑focused roles. - Strong execution skills and growing ownership of complex initiatives. - Experience collaborating with Marketing, Public relations, or Product teams. - Solid analytical and problem‑solving skills. - Clear communication skills in English and Spanish. - Experience in Argentina or strong familiarity with the AR market is a plus. - MBA or Master’s degree in Business, Strategy, Marketing, or a related field is a plus. You’ll love working at DiDi because… We create user value We strive to always innovate new experiences that are safe, pleasant and efficient. We are data‑driven We make informed decisions by analyzing valuable metrics. Win‑win Collaboration Success is a team sport. We communicate with candor and execute with excellence, keeping everyone’s best interest at heart. We believe in integrity Integrity is at the core of our business. We do what’s right, speak our minds and listen to each other. Growth We venture beyond our comfort zones, learn from our mistakes, and help each other grow. Diversity and Inclusion Diversity is one of our biggest strengths. We respect each other and believe in equal opportunities for all. Equal Opportunity Employer At DiDi, we believe that our differences are our biggest source of strength. We are committed to promoting equal opportunities to all candidates and employees. Employment and advancement decisions are made based on the needs of the position and the qualifications of the candidate. We do not discriminate on the basis of gender, age, sexual orientation, nationality, marital status, pregnancy, disability, race, religion or other protected status wherever we operate. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment. We strive to create better products and services, make better decisions, and better serve the communities we’re a part of. #J-18808-Ljbffr