Executive, Customer Support Coordinator
hace 4 días
Job Description - Executive, Customer Support Coordinator (MER0003I8O)
Objective of Job Support CRM Lead in the Customer Relations Management roleCustomer order processing, including manual order taking and processing, special parts ordering, order type management, and order cancellationEstablishing good customer support with marketsEscalation to inter-department 1st level supportEscalation of part number and pricing updates, and related customer queries to inter-department or central governance where necessaryContinuous monitoring and implementation of Customer Satisfaction performanceJob Responsibilities Customer Relations ManagementManage day-to-day operations and deputy duties of the CS teamEstablish a close relationship between customers and team membersResolve any differences, escalations, or customer complaints promptly and professionallyCustomer Order ProcessingManage customers' orders processingManage manual order taking and processing when requiredSupport TRP and special requirement orders processing by coordinating with relevant stakeholdersSupport customer inquiries, special parts ordering, and service chargesMonitor customers' order patterns and order type managementManage order cancellation and coordinate order cancellations with customersSupport other stakeholders in order-relevant customer queriesQualifications Education: Diploma in Business, Logistics, or any discipline with a strong customer-oriented backgroundCustomer Service Oriented TrainingMicrosoft Office TrainingExperience: Minimum 3-5 years related working experience in the Automotive Parts business, strong background in Customer Relationship Management, Supply Chain, or LogisticsExperience in spare parts consulting and/or as a spare parts specialistPreferably with one foreign language skill as an advantageSpecific Knowledge: Excellent computer skills, especially in MS Office - Word, PowerPoint, and ExcelGood knowledge of parts businessGood working performance individually and as a teamStrong interpersonal skills and a good team player, especially with a good sense of intercultural communication in an international work environment
#J-18808-Ljbffr
-
Executive, Customer Support Coordinator
hace 4 días
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Executive, Customer Support Coordinator (MER0003I8O)Objective of Job Support CRM Lead in the Customer Relations Management roleCustomer Order processing, including Manual order taking and processing, special parts ordering, order type management and order cancellationEstablishing good customer support with marketsEscalation to...
-
Executive, Customer Support Coordinator
hace 4 días
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Executive, Customer Support Coordinator (MER0003I8O)Objective of Job Support CRM Lead in the Customer Relations Management roleCustomer Order processing, including Manual order taking and processing, special parts ordering, order type management and order cancellationEstablishing good customer support with marketsEscalation to...
-
Sales Executive
hace 1 mes
Mercedes, Argentina Motorsport-Total.Com Gmbh A tiempo completoSales Executive – Mercedes-Benz of Coventry Competitive Salary + OTE + Company Car 45 Hours Fun, exciting & rewarding – Join us for the ride! Working with world-class brands as a Sales Executive you'll have the drive to deliver outstanding and trusted experiences for our customers.As part of a successful, global automotive group, you'll broaden your...
-
Customer Support Engineer
hace 2 meses
Mercedes, Argentina Cofinity-X Gmbh A tiempo completoOur vision - your futureCofinity-X is a joint venture founded in 2023 by BASF, BMW Group, Henkel, Mercedes-Benz, SAP, Schaeffler, Siemens, T-Systems, Volkswagen, and ZF. Established by industry experts, our company is primed for growth and is intended to be further led by professionals like yourself.Your missionDrive technological advancements to decarbonize...
-
▷ [Quedan 3 Días] Sales Executive
hace 1 mes
Mercedes, Argentina Motorsport-Total.com GmbH A tiempo completoSales Executive – Mercedes-Benz of Coventry Competitive Salary + OTE + Company Car 45 Hours Fun, exciting & rewarding – Join us for the ride! Working with world-class brands as a Sales Executive you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden...
-
Maintenance Organization Coordinator
hace 1 mes
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Maintenance Organization Coordinator (internal recruitment) (MER0003HAC) Group: Mercedes-Benz Group AGDescriptionYou are responsible for the contracts, audits & qualification in Maintenance. You analyze the tender documents to understand the requirements and objectives.You coordinate the tender management processes and create tender...
-
Maintenance Organization Coordinator
hace 1 mes
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Maintenance Organization Coordinator (internal recruitment) (MER0003HAC) Group: Mercedes-Benz Group AGDescription You are responsible for the contracts, audits & qualification in Maintenance. You analyze the tender documents to understand the requirements and objectives.You coordinate the tender management processes and create tender...
-
Executive, Retail Operation
hace 2 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Executive, Retail Operation (MER0003HTL)DescriptionStrategically plan and manage vehicle logistics, transportation to ensure smooth operation of vehicle supply chain.Monitor efficiency of vehicle supply chain and initiate necessary improvement actions.Monitor the PDI status and take necessary actions to support RT/GS.Vehicle master file...
-
System Coordinator And Reporting Manager
hace 2 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - System Coordinator and Reporting Manager (MER0003I7Q)System Coordinator and Reporting Manager Group: Mercedes-Benz Group AGDescription Responsible for documenting and enhancing the logistics center processes and data flow. Conduct analytical analysis to pinpoint areas of improvement. Implement ISO documentation and quality checks....
-
Executive, Retail Operation
hace 2 semanas
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Executive, Retail Operation (MER0003HTL) Description Strategically plan and manage vehicle logistics and transportation to ensure smooth operation of the vehicle supply chain.Monitor the efficiency of the vehicle supply chain and initiate necessary improvement actions.Monitor the PDI status and take necessary actions to support RT/GS.Manage...
-
Financial Crime Executive
hace 3 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Financial Crime Executive (MER0003CYK)About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn't matter the colour of your skin, the beliefs you value, the people you love or the...
-
Sales Account Executive
hace 2 meses
Mercedes, Argentina Art List A tiempo completoAbout Artlist & Position Overview: Who are we? Artlist is a creative technology company providing video creators with high-quality music, sound effects, footage, and digital assets for video, as well as powerful video and image editing software. With our revolutionary license and cutting-edge creative tools, we're on the fast track to becoming the ultimate...
-
Financial Crime Executive
hace 3 semanas
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Financial Crime Executive (MER0003CYK)About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn't matter the colour of your skin, the beliefs you value, the people you love or the...
-
Urgente: Executive
hace 3 meses
Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob Description - Executive - Sales (MER00037PI) Description 1. Maintain and update the available production allocation for monthly ordering. 2. Work closely with the dealer on monthly order submission. 3. Process the order forms received from the dealer. 4. Follow-up with HQ and dealer on production status, delays, and shipments. 5. Prepare price list and...
-
Sales Executive
hace 3 meses
Mercedes, Argentina Hedin Automotive Group A tiempo completoMercedes-Benz of Brooklands is on the lookout for a motivated individual to join our team as a New & Used Sales Executive. About Hedin AutomotiveHedin Automotive is a trusted partner with Mercedes-Benz, operating across prominent locations in Europe and the UK, including Brooklands, Croydon, Dartford, and West Bromley. We are dedicated to offering superior...
-
Executive, Product Development
hace 2 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Executive, Product Development (1 year contract) (MER0003HZ4)Group: Mercedes-Benz Group AGDescription The key objectives include: Project management for Hire Purchase and Leasing Products.Initiate meetings with related departments, which shall include project progress plans, delivery schedules, business process updates, etc.Work closely...
-
Executive, Product Development
hace 2 semanas
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Description - Executive, Product Development (1 year contract) (MER0003HZ4)Group: Mercedes-Benz Group AGThe key objectives include: Project management for Hire Purchase and Leasing Products.Initiate meetings with related departments, which shall include project progress plans, delivery schedules, business process updates, etc.Work closely with business...
-
Customer Experience
hace 3 semanas
Mercedes, Argentina Daimler Trucks North America Llc A tiempo completoJob Title: Customer Experience & Marketing – Industrial Placement Closing Date: 31 December 2024 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. We support you for being you.Through the doors of...
-
Customer Experience
hace 3 semanas
Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob Title: Customer Experience & Marketing – Industrial Placement Closing Date: 31 December 2024 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. We support you for being you. Through the doors...
-
Customer Experience
hace 3 semanas
Mercedes, Argentina Daimler Ag (Canada) A tiempo completoJob Description - Customer Experience & Marketing - Industrial Placement (MER0003HL5)Job Title: Customer Experience & Marketing – Industrial Placement Closing Date: 31 December 2024 About us At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing...