Front Desk Lead
hace 1 día
Who we are Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.
What you will be doing Responsible for communicating the different Tours & Travel products and services during the check-in process.Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant).Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education).Responsible for recording Tours & Travel sales in systems, Rezdy and Winks.Support guests with any questions or concerns regarding a T&T product.Manage receptionists tasks on the night shift.Process all guest check-ins and early check-outs.Review receptionists' reports.Maintain a clean and organized reception.Prepare accounting reports as required.Complete the logbook.Check all the Complete Registration Cards to ensure all IDs and personal information of our arrival guests are collected.Perform adjustments and corrections and rectify all PMS problems that occur during the night shift.Verify that all registered guests have the payment applied correctly in the PMS.Prepare for End of Day procedures.Ensure that all arrivals for the following day are already assigned.Prepare all the Registration Cards, Selina Bracelets, and keys for the arrivals of the next day.Check all accounts of guests who check out the next day.Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of the shift.Ensure standards of customer service.Ensure the good conditions of reception equipment.Must be able to perform the full night audit if needed.Act as manager on duty for the hostel in the absence of the Management Team, dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.Coordinate all the security team during Events or Parties.Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. What you need for the role (1-2) years of experience in reception.Team management experience.Bilingual.Knowledge of PMS system.Tourism/Hotel management background. What can you expect No dress code.Pet-friendly (as long as your pet is friendly).Multiple online training opportunities.Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring.Huge Selina experience discounts on your stay, food & fun for you AND your friends & family.Have your birthday off.Amazing referral program.Extra country-specific benefits; we can tell you more during the application process. Location: Bariloche, Argentina Enviar hojas de vida a los siguientes correos: ******, ******
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