Front Desk Lead
hace 1 semana
About the Role
We are seeking a highly skilled and experienced Front Desk Lead to join our team at Selina in Bariloche, Argentina. As a key member of our reception team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.
Key Responsibilities
- Communicate our Tours & Travel products and services to guests during the check-in process
- Ensure guests are aware of our facilities and services
- Sell Tours & Travel products and record sales in our systems
- Support guests with any questions or concerns regarding our products
- Manage reception tasks on the night shift
- Process guest check-ins and early check-outs
- Review reception reports and maintain a clean and organized reception area
- Perform adjustments and corrections to our PMS system
- Verify guest payments and prepare for the next day
- Act as manager on duty in the absence of the management team
Requirements
- 1-2 years of experience in reception
- Team management skills
- Bilingual
- Knowledge of PMS systems
- Tourism or hotel management background
What We Offer
- No dress code
- Pet-friendly environment
- Multiple online training opportunities
- Cultural events and wellness activities
- Huge Selina experience discounts
- Referral program
- Extra country-specific benefits
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