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Customer Care Specialist - Air LogisticsYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty.
You are the most important pillar of our success.
You make the difference.
YOUR ROLE: The Customer Care Specialist, Air Logistics is responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel.
Specifically, the Customer Care Specialist is part of a team within our CCL's - Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues, and equally as important, ensuring that our Operational Care Centers (OCC's) have all of the necessary information (including systematic information) to be able to execute on our customer behalf.
YOUR RESPONSIBILITIES: Proactively advise and consult Customers to ensure satisfaction.Monitor Customer Shipments in order to provide proactive updates to customers and to problem-solve (by collaborating with other stakeholders) in anticipation of a customer complaint.Include and transfer customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables.Field Complaint Calls, and provide problem resolution in alignment with stakeholders.Qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing.Up-selling, and requisite follow up and closure.Knowledge exchange with the sales and account management teams.Creating, refining and reviewing reports as needed including Performance analysis.YOUR SKILLS AND EXPERIENCES: University Degree in ADM, COMEX, IR or alike.Air logistics experience.Fluent English skills.
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