Cloud Services Leadership Opportunity

hace 4 días


Buenos Aires, Buenos Aires C.F., Argentina SAP SE A tiempo completo
Customer-Facing Role

This is a unique opportunity to join our team as a Technical Service Manager and play a crucial role in delivering high-quality technical managed services to our Rise with SAP customers.

You will be responsible for serving as the primary contact for private cloud customers, collaborating closely with ECS (Enterprise Cloud Services) Technical Operations, and establishing good relationships with all customer-facing roles in SAP.

The ideal candidate will have a strong background in SAP solutions, technology, and products, as well as cloud technology, and will be able to communicate effectively with both technical and non-technical audiences.

Responsibilities:

  • Serve as the primary contact for private cloud customers.
  • Collaborate closely with ECS (Enterprise Cloud Services) Technical Operations.
  • Establish good relationships with all customer-facing roles in SAP.
  • Develop strategic technical engagement via service planning with clients.
  • Proactively manage operational security risk.
  • Act as a trusted technical advisor in safeguarding and sharing the innovation roadmap with the customer.
  • Guide customers on key topics like Business Continuity, Security & Compliance.
  • Maintain customer satisfaction through proactive issue mitigation and escalation management.
  • Support customer critical situations and de-escalations.
  • Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.

Qualifications:

  • Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
  • High proficiency in customer communications and presentations.
  • Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
  • Proficiency in English is mandatory; additional language skills are an asset.


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