SAP Enterprise Cloud Services Expert
hace 4 días
We are seeking a highly skilled Senior SAP Technical Professional to join our team as a Technical Service Manager and take on a leadership role in delivering high-quality technical managed services to our Rise with SAP customers.
You will be responsible for serving as the primary contact for private cloud customers, leading technical delivery and management of system landscape, and introducing technical managed services scope, roles, and responsibilities as part of customer onboarding.
The ideal candidate will have a strong background in SAP solutions, technology, and products, as well as cloud technology, and will be able to demonstrate leadership skills and ability to manage teams.
Responsibilities:
- Serve as the primary contact for private cloud customers.
- Lead technical delivery and management of system landscape.
- Introduce technical managed services scope, roles, and responsibilities as part of customer onboarding.
- Develop strategic technical engagement via service planning with clients.
- Proactively manage operational security risk.
- Act as a trusted technical advisor in safeguarding and sharing the innovation roadmap with the customer.
- Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations.
- Establish good relationships with all customer-facing roles in SAP.
- Participate in SAP overall governance model set up for each customer.
- Manage internal and external stakeholders.
- Add value to customer (business) through aligning VAT (virtual account team) initiatives.
- Guide customers on key topics like Business Continuity, Security & Compliance.
- Maintain customer satisfaction through proactive issue mitigation and escalation management.
- Support customer critical situations and de-escalations.
- Protect ECS revenue by being proactive in managing balance statement reviews, supporting contract renewals, and other revenue leakage possibilities.
Qualifications:
- Bachelor's degree or higher in Computer Science, Engineering, Information Management, Business Administration, or related fields.
- High proficiency in customer communications and presentations.
- Strong understanding of SAP solutions, including S/4HANA architecture, conversion, migration paths, and tools.
- Proficiency in English is mandatory; additional language skills are an asset.
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