Field Engineer

hace 3 días

Buenos Aires, Argentina A&O IT Group A tiempo completo
Job Title: Field Engineer

We are seeking a skilled Field Engineer to join our team at A&O IT Group. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our clients.

Key Responsibilities:
  • Manage incidents, installations, and changes through our incident management system, providing real-time feedback on progress and completion.
  • Provide problem isolation and resolution, using diagnostic and analytical troubleshooting, and liaising with A&O and customer helpdesks as needed.
  • Understand current processes and work with management to improve productivity, utilization, and customer satisfaction.
  • Provide excellent customer service that exceeds customer expectations.
  • Understand and adhere to all documented company processes and expectations, including customer-specific instructions.
  • Manage and apply the specified level of urgency to escalations and requests for information.
  • Assess the severity of a situation and business impact, raising management escalations when required.
  • Attend business meetings out of hours as needed.
  • Complete all tasks and activities specified by management to align with business requirements.
  • Participate in the shift/standby rota as and when required or requested by A&O management.
  • Manage local spares and ensure all systems are updated and accurate.
  • Complete quarterly audits.
  • Complete all online training as requested within the specified timeframe.
Required Skills and Qualifications:
  • Ability to communicate at all levels.
  • Valid UK Driving Licence.
  • Ability to remain calm under pressure and work to measured response targets.
  • Provide physical hands and feet support for end-user desk moves, printer physical moves, DC racking, server checks, tape rotation, etc.
  • Proven desk-side support experience.
  • Proven knowledge of Microsoft Windows operating systems.
  • Proven knowledge in supporting Microsoft Office.
  • Proven experience as a hardware engineer in desktop, laptop, and printer maintenance/repair.
  • Experience of completing intrusive repairs on Multi-Function Printers (MFPs).
  • Working knowledge of server hardware.
  • Organized, able to manage time, and prioritize tasks.
  • Excellent administration skills.
  • Flexible on working hours and overtime.
  • Willing to travel and drive a Luton-style van when required.
  • Will be required to move and lift large MFPs, therefore a good level of fitness will be required.
About Us:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. We are proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.

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