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Customer-facing Technical Solutions Developer
hace 2 semanas
We are looking for a talented Customer-facing Technical Solutions Developer to join our team. As a MuleSoft Technical Expert, you will be responsible for delivering technical solutions to customers and driving customer success.
The ideal candidate will have a strong understanding of MuleSoft products and a passion for researching complex technologies. You will work closely with cross-functional teams to resolve customer issues and provide meaningful feedback.
Key Responsibilities:
- Take ownership of customer issues through to resolution, including troubleshooting and internal communication.
- Assist with troubleshooting issues related to the MuleSoft products.
- Liaise and work closely with internal teams on escalated technical issues.
- Create knowledge base materials to enhance operational efficiency and empower the developer community.
Requirements:
- 5+ years of prior experience in Technical Support.
- Excellent written and verbal communication skills.
- Proven analysis, troubleshooting, and problem-solving skills.
- Ability to effectively prioritize and escalate customer issues.
- Experience in software development and concepts, including debugging and technical solutions development for enterprise software or hosted high-tech services.
- Strong understanding of REST and SOAP web-based services, as well as Authentication and Authorization technologies.
- Experience with databases and operating systems, including cloud-based systems.
Benefits:
- Opportunity to build expertise in bleeding-edge technologies.
- Fast-track your career towards customer-facing technical roles.
- Meaningful impact across the company.
