Operations Excellence Specialist

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Iris Software A tiempo completo

Job Description

The Iris Software Account Operations Specialist plays a pivotal role in driving operational excellence across global accounts. This individual will be responsible for leading teams, developing support requirements, maintaining performance, and implementing strategic initiatives.

Key Responsibilities:

  • Leads a team of account operations specialists, providing guidance and oversight.
  • Works closely with accounts and business groups to identify support requirements and develop processes for executing account operations tasks.
  • Oversights the performance of the Account Support Centre team, utilizing established methods and approaches.
  • Develops and implements project plans, monitors progress, and ensures quality standards are met.
  • Evaluates team performance, identifying areas for improvement and developing strategies for growth.
  • Produces reports and provides insights to stakeholders on team performance and business metrics.
  • Cultivates strong relationships with stakeholders, ensuring effective communication and collaboration.
  • Prioritizes team goals, focusing on continuous improvement and innovation.


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