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Lead IT Support Engineer and Project Manager
hace 2 semanas
We're AgileEngine, a top-ranked dev shop according to Clutch.
We develop innovative software solutions that make a difference in people's lives.
This senior IT support team lead role involves leading and managing a team of IT support engineers in a 24/7 environment.
Your responsibilities will include:
- Ensuring proper team scheduling and coverage for continuous support
- Tracking KPIs and SLAs, providing regular performance reports and insights
- Collaborating with DevOps and Engineering teams to improve incident response and resolution processes
As a successful candidate, you'll have:
- 4+ years of experience in project management roles
- Proven experience managing IT support teams in a 24/7 environment
- Experience working with technical support for e-commerce platforms (Shopify experience is a plus)
The perks of joining our team include competitive compensation, opportunities for professional growth, and involvement in exciting projects.
