Healthcare IT Project Manager

hace 4 días


Rosario, Santa Fe, Argentina Vaco A tiempo completo
About the Role

We are seeking a skilled Healthcare IT Project Manager to oversee the day-to-day management of Tier 2 Analysts. This role provides critical oversight to managed services clients and staff, adapting to change while building and leading high-performing teams.

Key Responsibilities
  1. Build and lead a team to oversee client projects and upgrades, including regular check-ins, meetings, and progress reports.
  2. Evaluate employee performance using key metrics such as SLA's, customer feedback, ticket throughput, and project milestones.
  3. Maintain and improve operations by assisting employees with best practices, approving time-off requests and timesheets, conducting company-wide training sessions, leading team meetings, identifying and resolving conflicts, and preparing action plans.
  4. Collaborate with team leads to conduct quality audits of application analysts' ticket work, ensuring established benchmarks are being met and providing feedback to analysts in monthly one-on-one sessions.
  5. Manage the on-call schedule and fill in for any staffing gaps or openings as necessary, such as technical lead, project manager, or Senior Analyst.
  6. Lead select EHR projects, provide effective project management, and drive successful outcomes, including monthly progress reports.
  7. Assist the sales and delivery team with scoping future work, interviewing, and providing statement of work documentation.


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