Compliance Operations Specialist
hace 6 días
At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. As a global leader, we're transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
The Role:- You will serve as the go-to client resource for our Compliance Services clients, identifying, prioritizing, and resolving client issues.
- You will coordinate the appropriate internal departments to provide timely responses and solutions to clients.
This role requires strong client service and organization skills, as well as a high level of accuracy and communication skills (written, oral, and presentation).
Specific responsibilities include:
- Performing all tasks within our application on behalf of clients, including mapping and importing data, creating print files, and creating transmittal files.
- Adhering to all client deadlines to meet regulatory requirements and needs.
- Importing and reconciling data based on client needs.
- Ensuring all client-specific needs are well documented.
- Providing training to clients as needed to navigate our software solution.
- Timely and accurate submission of remittances to federal and state agencies.
- Identifying process improvements and offering suggestions to build internal efficiencies and reduce risk.
- Bachelor's degree in Business Administration or related field.
- Basic computer software knowledge; strong Microsoft Excel skills.
- Strong customer service skills with an emphasis on listening and documenting client needs.
- Advanced level English skills; both written and verbal.
- Effective communication skills (verbal and written) to both technical and non-technical audiences.
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