Customer Experience Specialist
hace 2 semanas
We are seeking a highly skilled and motivated Customer Experience Advisor to join our team at MPB. As a Customer Experience Advisor, you will be responsible for providing exceptional customer service and support to our customers via live chat, email, and phone.
Our ideal candidate will have a strong passion for delivering outstanding customer experiences and a proven track record of providing excellent technical support. You will be working closely with our customers to understand their needs and provide solutions that meet their expectations.
As a Customer Experience Advisor, you will be part of a dynamic and progressive team that is focused on building relationships with customers and providing an exceptional customer experience. You will have the opportunity to work with a diverse range of customers and develop your skills and knowledge in customer service and technical support.
We offer a competitive salary of €31,000 per annum and a range of benefits, including 28 days holiday, 2 days off per year to volunteer for a charity, and a BVG ticket discount. We also offer a dog-friendly office and regular social events.
Key responsibilities:
- Provide exceptional customer service and support via live chat, email, and phone
- Work closely with customers to understand their needs and provide solutions that meet their expectations
- Develop and maintain a strong understanding of our products and services
- Collaborate with the customer experience team to identify and implement process improvements
- Meet or exceed customer satisfaction targets
Requirements:
- Fluent German or Italian and English skills - verbal and written
- Problem solving abilities
- Customer first mindset
- Previous experience in a customer support/service/experience role
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering outstanding customer experiences and have a strong passion for technical support, we encourage you to apply for this exciting opportunity.
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