Technical Support Professional

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp A tiempo completo

About This Position

">

As a Technical Support Professional, you'll be playing a pivotal role in shaping the user experience at SupportYourApp. This is a fantastic opportunity to make a lasting impact while growing professionally and personally.

">

Your Key Responsibilities

">
  • ">
  • Verification Process: Oversee user verification processes, guaranteeing high-quality execution and adherence to set protocols.">
  • User Interaction: Develop effective communication strategies to engage with users, addressing queries, resolving issues promptly, and promoting transparency throughout the verification process.">
  • Data Integrity: Maintain strict standards of data analysis and interpretation, performing thorough checks on user profiles to ensure accurate information.">
  • Preparation and Research: Compile relevant information, validate its accuracy, prioritize tasks accordingly, and conduct in-depth research whenever needed.">
  • Assessment and Review: Conduct regular assessments of the verification process, identifying areas for improvement and implementing changes to optimize efficiency.">
  • Security and Confidentiality: Safeguard sensitive user data through meticulous organization and restricted access.">
  • Cross-Functional Collaboration: Foster close working relationships with development teams and other departments to integrate seamlessly within the organizational structure.">
">

Requirements

">
  • ">
  • Language Proficiency: Possess excellent written and spoken English skills (min. C1 level).">
  • Relevant Background: Showcase prior experience in KYC or similar roles demonstrating strong problem-solving skills.">
  • Adaptability: Remain agile in response to changing situations, managing multiple tasks and deadlines effectively.">
  • Personal Tech Equipment: Ensure a reliable personal device with at least 8Gb RAM and stable internet connectivity (min. 50 Mbps download and 40 Mbps upload speeds).">
">

Bonus Skillset:

">
  • ">
  • Customer Support Experience: Prior involvement in customer support settings would be advantageous.">
  • Transit Data Knowledge: Familiarity with transit data could provide additional value.">
">

Perks and Benefits

">
  • ">
  • Schedule Flexibility: Enjoy a flexible schedule allowing remote work and maintaining a healthy work-life balance.">
  • Remotely Based Position: Thrive in a fully remote environment, taking advantage of modern digital tools and technologies.">
  • International Colleagues: Be part of an open-minded and multicultural work environment, engaging with talented colleagues worldwide.">
  • Compensation in USD: Receive competitive compensation in US dollars.">
  • Friends Referral Bonus: Eligible for attractive referral bonuses when recommending trusted colleagues.">
  • Training and Development: Engage in comprehensive paid training and onboarding procedures.">
  • Healthy Workload: Enjoy a fair workload distribution, balancing productivity and well-being.">
  • Mentorship: Receive supportive guidance and mentorship from experienced professionals.">
  • Continuous Learning: Access ongoing workshops, webinars, and resources supporting career advancement.">
">

SupportYourApp Overview

">

Established in 2010, SupportYourApp has evolved into a premier Support-as-a-Service provider, specializing in premium outsourced customer support and CX services. Our global presence encompasses over 30 countries and 60+ languages, making us a one-stop-shop for cutting-edge support solutions.

">

Treatment of Employees

">

We take pride in valuing our team members as essential stakeholders. By incorporating personalized care, tailored attention, and an unparalleled commitment to employee satisfaction, we foster a culture of boundless enthusiasm, inclusivity, and continuous learning.

">

Join Our Community Today



  • Buenos Aires, Buenos Aires C.F., Argentina Sirius Support A tiempo completo

    About the Virtual Assistant position at Sirius Support We are seeking a skilled Administrative Support Professional to provide remote administrative support to our team.As an ideal candidate, you will have significant experience in handling administrative tasks such as project coordination, email management, and calendar organization. You will be responsible...


  • Buenos Aires, Buenos Aires C.F., Argentina ITSM Consulting A tiempo completo

    About the Job DescriptionThe Software Engineering Specialist position at ITSM Consulting involves serving as a specialist in software and technology. You will take an active role in technical mentoring within the team and work on various innovative projects.Key Responsibilities:Serving as a specialist in software and technology.Technical mentoring and...


  • Buenos Aires, Buenos Aires C.F., Argentina Great People LTD A tiempo completo $1.000 - $2.000

    Our product helps gaming studios and top brands analyze user feedback, turning data into actionable insights that drive business growth.We’re looking for a Technical Support professional to join our growing startup! This is a solo position within the Customer Success team, providing essential support both externally to our customers and internally to the...


  • Buenos Aires, Buenos Aires C.F., Argentina Scale Up Recruiting Partners A tiempo completo

    Hi there We are Scale Up and our client is looking for a Technical Support Specialist in the SaaS industry About the CompanyOur client is an innovative SaaS startup focused on helping businesses optimize their pricing strategies through live price testing. Their platform allows companies to easily run pricing experiments on their websites without the need...


  • Buenos Aires, Buenos Aires C.F., Argentina Interlaced A tiempo completo

    Company OverviewInterlaced is a cloud-focused IT services provider that offers outsourced solutions to innovative businesses worldwide. Our expertise lies in designing, implementing, and supporting cutting-edge technology infrastructure that enables our clients to scale and achieve their objectives.Key Benefits of Working with InterlacedWe differ from...


  • Buenos Aires, Buenos Aires C.F., Argentina Wärtsilä Corporation A tiempo completo

    Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our...


  • Buenos Aires, Buenos Aires C.F., Argentina Wirtschaftsförderungszentrum Lünen GmbH A tiempo completo

    We are seeking a Technical Support Specialist to join our team at Wirtschaftsförderungszentrum Lünen GmbH. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues and ensuring that our customers receive the best possible experience.Responsibilities of this...


  • Buenos Aires, Buenos Aires C.F., Argentina AutoGrow (Petovera) A tiempo completo

    Technical Support Specialist - Remote - LatinAs a Technical Support Specialist, you'll work with diverse technologies, explore various infrastructures, and test cutting-edge solutions. Your mission is to provide exceptional technical support and ensure client satisfaction.Responsibilities:Provide technical assistance and support for incoming queries and...


  • Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completo

    At Fluid Truck, we are hiring an IT Support Professional to help us grow. To succeed in this role, you should have a solid understanding of computer hardware and software, as well as experience with remote troubleshooting techniques.Job Description:This is a unique opportunity to work with a rapidly growing company and contribute to its success. The ideal...


  • Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completo

    **Job Overview:**Cloudlinux is seeking a skilled Support Engineer to join our Global Services organization. As the face of our company, you will be responsible for providing world-class technical support to worldwide customers.Key Responsibilities:Analyze and solve different technical issues using Linux skills.Work closely with developers, troubleshooting,...


  • Buenos Aires, Buenos Aires C.F., Argentina Lorimer Inc. A tiempo completo

    About the RoleWe are seeking a highly motivated Technical Support Specialist to join our Customer Support Team. The successful candidate will be responsible for addressing customer inquiries, resolving technical issues, and providing exceptional support experience.As a Technical Support Specialist, you will interact with customers through various channels,...


  • Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completo

    At Cloudlinux, we are looking for a skilled Technical Support Specialist to join our team. The role will involve providing world-class technical support to worldwide customers using Linux skills to analyze and solve different technical issues.The successful candidate will work closely with developers, troubleshooting, bug-fixing, and issue-tracking. They...


  • Buenos Aires, Buenos Aires C.F., Argentina VirginPulse A tiempo completo

    Technical Customer Support Specialist (TCSS)Builder Lead Converter: a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated Technical Customer Support Specialist (TCSS) to join our team and contribute to our mission of empowering builders with effective marketing...


  • Buenos Aires, Buenos Aires C.F., Argentina Dalmine SPA A tiempo completo

    Key Responsibilities:The Technical Service Delivery Manager will be responsible for providing technical assistance and expertise in the implementation, maintenance, and improvement of desktop infrastructure and related technologies. This individual will also collaborate with project teams to ensure desktop solutions align with corporate IT strategies and...


  • Buenos Aires, Buenos Aires C.F., Argentina Signerx A tiempo completo

    About the RoleWe are seeking a skilled and enthusiastic Customer Support Professional to join our team at Signerx. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients, ensuring that their needs are met, and resolving any issues they may encounter with our WP E-Signature plugin.Your...


  • Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completo

    ResponsibilitiesThe primary responsibilities of this role include:Providing world-class technical support to worldwide customers.Analyzing and solving different technical issues using your Linux skills.Working closely with developers, troubleshooting, bug-fixing, and issue-tracking.Engaging directly with customers, ensuring they are happy and satisfied with...


  • Buenos Aires, Buenos Aires C.F., Argentina Eddy Pump A tiempo completo

    Technical Customer Support Specialist (Tcss)Builder Lead Converter: a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated Technical Customer Success Specialist (TCSS) to join our team and contribute to our mission of empowering builders with effective marketing...


  • Buenos Aires, Buenos Aires C.F., Argentina Lenovo A tiempo completo

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...


  • Buenos Aires, Buenos Aires C.F., Argentina INHAUS A tiempo completo

    MURAL's mission is to inspire teams to connect and innovate, while bringing purpose and intention to the craft of collaboration.Our company, INHAUS, is committed to creating a culture that empowers employees to deliver business-driving outcomes. We believe in what we build, and our team of talented professionals collaborate in the MURAL app. Our values guide...


  • Buenos Aires, Buenos Aires C.F., Argentina to Healthee A tiempo completo

    We're on a mission to support employees and transform their health care journey. We're building an AI powered health success platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care.Want to join our mission-driven team? Read on.We are looking for a Technical Support Engineer to join our teamAs a...